Shelter Services Specialist, Part-time

Denton County Friends of the Family; Denton (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

Denton County Friends of the Family seeks a compassionate Shelter Services Specialist to support residents of the agency’s emergency shelter, providing crisis intervention and linkages to community resources.

You will conduct safety planning, coordinate transportation, assist with intake, supervise volunteers, and maintain shelter operations while reporting to the Director of Residential Services. This grant-funded role requires strong communication and a commitment to survivor support.

Qualifications

• High School Diploma or GED required.
• Strong written and oral communication skills.
• Proficiency in Office applications such as Word and Excel.
• Must be at least 23 years old.
• Must have a valid driver’s license and a clean driving record.
• Preference: bilingual in Spanish.

Responsibilities

• Provide safety planning and crisis intervention for residents.
• Provide supportive services including transportation, childcare, and community resources.
• Conduct shelter intakes for new residents.
• Coordinate and provide transportation to shelter for eligible persons.
• Dispatch Survivor Advocates to hospitals for victims of domestic violence and sexual assault.
• Provide callers with information on protective orders, crime victim’s compensation, and DCFOF services.
• Coordinate with mobile crisis unit when necessary for crisis calls.
• Maintain order and assist in shelter upkeep and supplies.
• Collect and report data reflecting services and outcomes.

Skills

Written and verbal communication

Crisis intervention

Transportation coordination

Education

High School Diploma or GED

Tools

Word

Excel

Job description

Description

We are looking for a compassionate and team-oriented Shelter Services Specialist to join our Residential Services team providing onsite coverage at the agency emergency shelter serving survivors of domestic violence and sexual assault. The Shelter Services Specialist provides supportive services to shelter residents addressing residents’ immediate and basic needs and provides crisis intervention via telephone for crisis line callers and face to face for shelter residents.

Reports to:

Director of Residential Services

Supervises:

Assigned volunteers and interns

Primary Functions:

• Provide safety planning and crisis intervention for victims of domestic violence and sexual assault
• Provide supportive services to shelter residents, including but not limited to transportation, childcare, linkage to community resources and psycho-education.
• Provide telephone screening for shelter eligibility
• Coordinate and provide transportation to shelter for eligible persons
• Dispatch Survivor Advocates to Denton County Hospitals for victims of domestic violence and sexual assault
• Provide callers with appropriate community resource referrals
• Provide callers with information regarding protective orders, crime victim’s compensation, Child Protective services, and all DCFOF agency services
• Coordinate connection with mobile crisis unit when necessary for caller’s with suicidal ideation
• Provide conflict resolution for residents
• Conduct shelter intakes with new residents
• Assist in ongoing cleaning and maintenance of shelter facility
• Assist in supervision of household responsibilities and supplies
• Conduct house meetings
• Collect and report statistical data reflecting services provided and outcomes
• Manage resident needs and crisis
• Maintain order in the house by upholding all household expectations
• Participate in DCFOF staff and education meetings as requested

The above statements are intended to describe the general nature and level of work performed by staff assigned to this position. This is not necessarily an exhaustive list of all responsibilities, duties, and skills required. Other duties may be assigned as required.

This position is grant-funded and will continue only if sufficient grant or external funds are available.

Denton County Friends of the Family, Inc. is an equal opportunity employer.

Requirements

Prerequisites:

• High School Diploma or GED
• Strong written and oral communication skills
• Proficiency in Office applications such as Word and Excel
• Must be at least 23 years old
• Must have a valid driver’s license and a clean driving record

Preferences:

• Bilingual in Spanish
• College coursework in child development, psychology, social work , or related field

Physical Requirements:

• Ability to lift 25 lbs.
• Ability to easily climb stairs
• Ability to sit or stand for long periods of time