Shelter Services Coordinator - Part-Time Evenings/Weekends

Housing-Matters; Santa Cruz (CA); On-site; USD 30,000 - 34,000; Part time

Benefits offered by this job

PTO plan

Job summary

Housing Matters is seeking a Direct Services Coordinator to support shelter guests at Live Oak Landing. This part-time, hourly, non-exempt role requires CPR/First Aid and driver’s license, with bilingual English/Spanish preferred.

You will help maintain a safe, clean environment, assist guests, and coordinate with staff during shifts. The role emphasizes de-escalation, housing first principles, and harm reduction, while ensuring boundaries and professional conduct.

Qualifications

• High school diploma or GED completion.
• Bilingual English/Spanish preferred.
• EMT certification is a plus.
• CPR and First Aid certification required.

Responsibilities

• Maintain a safe, clean environment for shelter guests.
• Answer questions and problem-solve with shelter guests.
• Distribute meals and provide supplies as needed.
• Apply housing first and harm reduction strategies.
• Maintain professional boundaries at all times.
• Use de-escalation techniques when appropriate.
• Refer to community resources for assistance when needed.
• Enforce quiet hours and visitor policy.
• Communicate with staff during shifts and handoffs.
• Complete incident reports as required.
• Document shifts and provide staff support during programs.
• Attend trainings and meetings as required.

Skills

Bilingual English/Spanish (preferred)

De-escalation techniques

Radio communication

Multitasking

Customer service

Education

High school diploma or GED

EMT certification

CPR certification

First Aid certification

Job description

Housing Matters is seeking a Direct Services Coordinator to support shelter guests at Live Oak Landing. This part-time, hourly, non-exempt role requires CPR/First Aid and driver’s license, with bilingual English/Spanish preferred.

You will help maintain a safe, clean environment, assist guests, and coordinate with staff during shifts. The role emphasizes de-escalation, housing first principles, and harm reduction, while ensuring boundaries and professional conduct.