Shelter Security Officer - Trauma-Informed & Calm Crisis

BrightStarCDC; Chicago (IL); On-site; USD 25,000 - 39,000; Full time

Job summary

Bright Star CDC is seeking Security Officers to help create a safe, welcoming environment across our shelters and facilities in Chicago. You will patrol sites, monitor access, and respond to incidents with professionalism and trauma-informed care.

Roles involve recording events, assisting staff, and coordinating with local emergency services as required. Requires high school diploma or GED and reliability in high-pressure situations.

Qualifications

• High school diploma or GED required.
• Experience in security, shelter settings, or human services preferred.
• Strong observation and situational awareness.
• Excellent communication and customer service abilities.
• Ability to document incidents clearly and promptly.

Responsibilities

• Patrol Bright Star CDC buildings, 24-hour shelter, grounds, and parking areas.
• Monitor entrances and restricted zones to prevent unauthorized access.
• Greet guests professionally and conduct screening as protocols require.
• Maintain logs and incident reports; coordinate with authorities when needed.
• Support safety drills, evacuation procedures, and compliance with policies.

Skills

Observation

Communication

De-escalation

Incident reporting

Customer service

Situational awareness

Basic computer literacy

Education

High school diploma or GED

Tools

Reporting software

Job description

Bright Star CDC is seeking Security Officers to help create a safe, welcoming environment across our shelters and facilities in Chicago. You will patrol sites, monitor access, and respond to incidents with professionalism and trauma-informed care.

Roles involve recording events, assisting staff, and coordinating with local emergency services as required. Requires high school diploma or GED and reliability in high-pressure situations.