Shelter Resident Advocate & Safety Aide

Samaritan Daytop Village, Inc.; New York (NY); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

25 days paid time off

Retirement account with employer match

Tuition reimbursement

Job summary

Samaritan Daytop Village, Inc. seeks a Residential Aide to support homeless individuals in transitional housing across NYC. You will welcome residents, assist with intake, monitor safety, enforce policies, and maintain a respectful living environment.

The role requires a high school diploma and at least one year of related experience, with competence in Microsoft Office and DHS CARES. Schedule: Tue-Sat 4pm-12am in Morris Heights, Bronx, with full benefits.

Qualifications

• High School Diploma or GED required.
• At least 1 year experience with homelessness or related challenges.
• Familiarity with shelter operations preferred.
• Proficient in Microsoft Office; able to learn DHS CARES.
• Strong interpersonal skills with diverse backgrounds.
• Ability to stay calm under pressure.
• Commitment to trauma-informed care and confidentiality.
• Willingness to obtain CPR and Food Protection certificate.

Responsibilities

• Welcome residents and orient them to shelter policies.
• Perform client check-ins, discharges, and document in DHS CARES.
• Monitor safety and behavior through rounds.
• Enforce rules while maintaining respect and support.
• Respond to incidents with timely reports.
• Refer residents to services and coordinate with case managers.
• Maintain room cleanliness and secure belongings.
• Report maintenance needs to supervisors.
• Build rapport and provide daily guidance.
• Uphold confidentiality and DHS protocols.

Skills

Interpersonal skills

Crisis management

Trauma-informed care

Calm under pressure

Education

High School Diploma or GED

Tools

Microsoft Office

DHS CARES system

Job description

Samaritan Daytop Village, Inc. seeks a Residential Aide to support homeless individuals in transitional housing across NYC. You will welcome residents, assist with intake, monitor safety, enforce policies, and maintain a respectful living environment.

The role requires a high school diploma and at least one year of related experience, with competence in Microsoft Office and DHS CARES. Schedule: Tue-Sat 4pm-12am in Morris Heights, Bronx, with full benefits.