Residential Worker: Trauma-Informed Shelter Support

Samaritan Daytop Village, Inc.; New York (NY); Hybrid; USD 35,000 - 38,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Retirement match

Tuition reimbursement

Job summary

Samaritan Daytop Village, Inc. is seeking a Residential Aide to support individuals facing homelessness in a Sunset Park shelter setting. You will assist with intake, safety monitoring, and policy enforcement, helping residents access services and maintain a respectful living environment.

The role requires a high school diploma or GED, professionalism under pressure, and a commitment to trauma-informed care. CPR/food safety certification may be pursued after hire.

Qualifications

• High School Diploma or GED required.
• Minimum of one year experience working with individuals facing homelessness, substance use, mental health challenges, or other complex needs.
• Familiarity with shelter operations or supportive housing environments preferred.
• Basic computer literacy including proficiency in Microsoft Office and ability to learn internal databases (e.g., DHS CARES system).
• Strong interpersonal skills and ability to work respectfully with individuals from diverse backgrounds.
• Ability to remain calm and professional in high-pressure situations.
• Commitment to confidentiality and ethical standards in client interactions.
• Willingness to obtain CPR certification and/or Food Protection Certificate during employment.

Responsibilities

• Welcome new residents and provide orientation to shelter policies, services, and daily routines
• Assist with client check-ins, discharges, and documentation using DHS CARES system
• Monitor resident safety and behavior through regular rounds and informal engagement
• Enforce facility rules while maintaining a respectful and supportive environment
• Respond to incidents and complete timely, accurate reports
• Support residents in accessing services by making referrals and coordinating with case managers
• Maintain cleanliness and security of resident rooms, including tagging and storing personal belongings when needed
• Communicate facility maintenance needs to supervisors and ensure common areas are orderly
• Build rapport with residents and offer guidance during daily interactions
• Uphold confidentiality and follow all agency and DHS protocols

Education

High School Diploma or GED

Tools

MS Office

DHS CARES system

Job description

Samaritan Daytop Village, Inc. is seeking a Residential Aide to support individuals facing homelessness in a Sunset Park shelter setting. You will assist with intake, safety monitoring, and policy enforcement, helping residents access services and maintain a respectful living environment.

The role requires a high school diploma or GED, professionalism under pressure, and a commitment to trauma-informed care. CPR/food safety certification may be pursued after hire.