Residence Worker / Residential Aide

Samaritan Daytop Village, Inc.; New York (NY); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

25 days paid time off

Retirement account with employer match

Tuition reimbursement

Job summary

Samaritan Daytop Village, Inc. seeks a Residential Aide to support homeless individuals in transitional housing across NYC. You will welcome residents, assist with intake, monitor safety, enforce policies, and maintain a respectful living environment.

The role requires a high school diploma and at least one year of related experience, with competence in Microsoft Office and DHS CARES. Schedule: Tue-Sat 4pm-12am in Morris Heights, Bronx, with full benefits.

Qualifications

• High School Diploma or GED required.
• At least 1 year experience with homelessness or related challenges.
• Familiarity with shelter operations preferred.
• Proficient in Microsoft Office; able to learn DHS CARES.
• Strong interpersonal skills with diverse backgrounds.
• Ability to stay calm under pressure.
• Commitment to trauma-informed care and confidentiality.
• Willingness to obtain CPR and Food Protection certificate.

Responsibilities

• Welcome residents and orient them to shelter policies.
• Perform client check-ins, discharges, and document in DHS CARES.
• Monitor safety and behavior through rounds.
• Enforce rules while maintaining respect and support.
• Respond to incidents with timely reports.
• Refer residents to services and coordinate with case managers.
• Maintain room cleanliness and secure belongings.
• Report maintenance needs to supervisors.
• Build rapport and provide daily guidance.
• Uphold confidentiality and DHS protocols.

Skills

Interpersonal skills

Crisis management

Trauma-informed care

Calm under pressure

Education

High School Diploma or GED

Tools

Microsoft Office

DHS CARES system

Job description

Overview

Residential Aide

Samaritan Daytop Village operates transitional housing programs for single adults and families experiencing homelessness across all five boroughs of New York City. The Residential Aide supports this mission by assisting with client intake, monitoring resident safety and well-being, enforcing facility policies, and maintaining a secure and respectful living environment. The Residential Aide role involves direct interaction with clients navigating complex challenges and requires a consistent presence, attention to detail, and the ability to remain calm, level-headed, and professional in emotionally charged or unpredictable situations.

Responsibilities

• Welcome new residents and provide orientation to shelter policies, services, and daily routines
• Assist with client check-ins, discharges, and documentation using DHS CARES system
• Monitor resident safety and behavior through regular rounds and informal engagement
• Enforce facility rules while maintaining a respectful and supportive environment
• Respond to incidents and complete timely, accurate reports
• Support residents in accessing services by making referrals and coordinating with case managers
• Maintain cleanliness and security of resident rooms, including tagging and storing personal belongings when needed
• Communicate facility maintenance needs to supervisors and ensure common areas are orderly
• Build rapport with residents and offer guidance during daily interactions
• Uphold confidentiality and follow all agency and DHS protocols

Qualifications

• High School Diploma or High School Equivalency Diploma (GED) required

• Minimum of one year experience working with individuals facing homelessness, substance use, mental health challenges, or other complex needs

• Familiarity with shelter operations or supportive housing environments preferred

• Basic computer literacy, including proficiency in Microsoft Office and ability to learn internal databases (e.g., DHS CARES system)

• Strong interpersonal skills and ability to work respectfully with individuals from diverse racial, ethnic, and socioeconomic backgrounds

• Ability to remain calm and professional in high-pressure or crisis situations

• Commitment to trauma-informed care, confidentiality, and ethical standards in client interactions

• Willingness to obtain CPR certification and/or Food Protection Certificate during employment

Additional Information

This is a full-time non-exempt role with an hourly rate of $20.60 (annualized at 35 hours a week to $37,499) with a full benefits package. Benefits include medical, dental, and vision insurance, 25 days of paid time off, access to a retirement account with an employer to match, and tuition reimbursement.

This role is located in Morris Height, Bronx and has a schedule of Tuesday-Saturday 4pm-12am.

For payroll and systems purposes, this role is titled “Residence Worker”.

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