Shelter Relief Overnight Worker

Housing Forward NTX; Oak Park (IL); On-site; USD 21,000 - 28,000; Part time

Job summary

Housing Forward is seeking a part-time Shelter Relief Person to work overnight in our Emergency Shelter, primarily on Fridays and Saturdays from 10:00 PM to 8:00 AM. The role involves ensuring safety, monitoring spaces, assisting late-arriving guests, and collaborating with volunteers to support residents as they prepare to leave the shelter in the morning.

The position requires flexible scheduling, basic social service experience, problem-solving abilities, and a smartphone for agency

Qualifications

• High School Diploma or equivalent.
• One-year social service experience preferred.
• Strong problem-solving skills and the ability to respond appropriately in a crisis situation.
• Flexible schedule, as the position requires some on-call availability.
• Must have smartphone to utilize Agency communication tools.

Responsibilities

• Ensure the safety and security of the shelter clients.
• Monitor the shelter area and restrooms.
• Register late arriving guests.
• Reheat dinners or prepare sandwiches for late arrivals.
• Manage any urgent or crisis situations that may arise overnight.
• Notify the manager on call and complete incident report or other documentation.
• Prepare coffee and work with the 5:00am breakfast shift to get breakfast shift available.
• Wake up guests at the appointed time.
• Complete a Shift Log providing a brief summary of the shift.
• Maintain client confidentiality.
• Maintain appropriate boundaries with clients at all times.
• Report any safety or client problems to the Shelter Manager.
• Reinforce Emergency Shelter rules.
• Participate in training and in-services approved by the Shelter Manager.
• Perform other duties as assigned.

Skills

Problem solving

Crisis response

On-call availability

Flexibility

Education

High School Diploma or equivalent

Job description

Description

JOB SUMMARY:

The Shelter Relief Person will work directly with homeless men, women, and families in Housing Forward's Emergency Shelter. The staff member works with volunteers to ensure shelter clients are safe during the overnight shift and prepared to leave the shelter at the designated time. This is a part-time position that staffs the overnight shift on Fridays and Saturdays from 10:00 PM to 8:00 AM. Additional shifts may be available, and the employee may be asked to work fill-in shifts as needed to provide coverage for staff absences, vacancies, or operational needs.

JOB RESPONSIBILITIES:

• Ensure the safety and security of the shelter clients.
• Monitor the shelter area and restrooms.
• Register late arriving guests.
• Reheat dinners or prepare sandwiches for late arrivals.
• Manage any urgent or crisis situations that may arise overnight.
• Notify the manager on call and complete incident report or other documentation.
• Prepare coffee and work with the 5:00am breakfast shift to get breakfast shift available.
• Wake up guests at the appointed time.
• Complete a Shift Log providing a brief summary of the shift.
• Maintain client confidentiality.
• Maintain appropriate boundaries with clients at all times.
• Report any safety or client problems to the Shelter Manager.
• Reinforce Emergency Shelter rules.
• Participate in training and in-services approved by the Shelter Manager.
• Perform other duties as assigned.

QUALIFICATIONS:

• High School Diploma or equivalent.
• One-year social service experience preferred.
• Candidates must have strong problem-solving skills and the ability to respond appropriately in a crisis situation.
• Candidate should have a flexible schedule, as the position requires some on-call availability. Candidate must be on time for shift to relieve volunteers of their shelter duties.
• Must have smart phone to utilize Agency communication and collaboration tools.

PHYSICAL REQUIREMENTS:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 30 pounds. While performing the duties of this job, the employee is regularly required to use hands and talk or hear. The employee is frequently required to, stand; walk; sit; use stairs; reach with hands and arms balance, stoop, kneel or crouch.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Housing Forward does not discriminate on the basis of race, color, religion, sex, citizenship, ethnic or national origin, age, disability, medical status, military status, veteran status, marital status, sexual orientation, gender identity or expression, genetic information, ancestry, or any legally protected status.This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training. All qualified applicants will receive consideration for employment without regard to race, ethnicity, religion, sexual orientation, veteran status, national origin, or disability. Job descriptions are not intended and should not be construed to be all-inclusive lists of all responsibilities, skills, efforts, or working conditions associated with a job. While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties from particular jobs and to assign other duties as necessary. This job description does not constitute a written or implied contract of employment.