Shelter Specialist, Overnight (7325)

Mercy House; Buena Park (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

Mercy House in Buena Park, CA seeks an Overnight Shelter Specialist to support the Emergency Shelter Program during late shifts. You will perform nightly cleans, wellness checks, and provide emergency support while helping with food distribution and transportation logistics.

The role requires strong communication, adaptability with a diverse population, and a commitment to safety and trauma-informed care during the graveyard hours from 11:00pm to 7:00am.

Qualifications

• High tolerance for individuals with urgent health & housing needs.
• Trauma-informed, housing-focused shelter approach.
• Clear verbal and written communication is essential.
• Spanish language is valued.
• California driver’s license and auto insurance required.

Responsibilities

• Provide overnight staff presence to ensure safety and serenity of residents.
• Maintain cleanliness and safety of the facility, including trash and spills.
• Perform nightly deep cleans and safekeeping of the site health.
• Report incidents and assist with emergency procedures as needed.
• Support food distribution and transportation logistics for guests.

Skills

Trauma-informed

Crisis intervention

Communication skills

Diversity sensitivity

Spanish language

Job description

Job Details: Job Location: Buena Park, CA 90620, Position Type: Full Time, Salary Range: $22.00 - $22.00 Hourly, Job Shift: Graveyard, Job Category: Shelter Services, Job Summary:The Shelter Specialist, Overnight, is responsible for supporting the Emergency Shelter Program during overnight shifts, ensuring the cleanliness and safety of the facility. Key duties include performing nightly deep cleans, conducting wellness checks, providing emergency support, and assisting with program logistics such as food distribution and transportation. This position requires strong communication skills and the ability to work with a diverse, vulnerable population.

Essential Duties and Responsibilities:

Logistics and Safety

Goal: Maintain the safety and serenity of residents, protecting against external and internal disruptions

• Provide an active staff presence during assigned overnight shifts
• Assist with general cleanliness and safety of the facility, including emptying trash cans, cleaning up spills, and general groundskeeping
• Perform nightly deep cleans across the site to ensure the overall health of the facility
• Resolve any conflicts and file incident reports when necessary
• Provide necessary emergency support and follow emergency procedures
• Conduct safety and wellness checks
• Communicate potential concerns with security staff to ensure staff and guest safety
• [If program utilizes fleet vehicles] Provide late-night transportation services

Program Support

Goal: Assist Program Manager with program functions and activities

• Encourage and discuss progress toward housing with shelter guests
• Provide general support for guests
• Observe and report concerns, violations, and general events in daily staff logs
• Provide late-night meals and organize early-morning food distribution

Status: Full-Time, Non-Exempt

Pay: $22.00 / hour

Schedule: Monday, Tuesday, Thursday, Friday, Sunday: 11:00pm-7:00am

Qualifications: Requirements:

Experience

• Possess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs
• Ensure a client-focused, trauma-informed, and housing-focused shelter approach
• Ability to work effectively with a diverse population; plan, organize, and prioritize duties; perform crisis intervention as needed; clearly communicate information and instructions verbally and in written form; maintain a positive, professional, and safe environment while on duty; and establish and maintain effective working relationships with others
• Dependability, responsibility, and the ability to communicate effectively and respectfully
• Fluency in Spanish is of significant value
• A valid California driver’s license and proof of auto insurance are required

Physical Requirements

• Ability to lift, bend, push, and pull up to 50 pounds
• Prolonged periods of standing and the ability to work in a fast-paced environment

Mercy House is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

• E-Verify Participation Poster: English & Spanish (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf)
• E-Verify Right to Work Poster: English & Spanish (https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf)

Mercy House must reserve the right to modify, supplement, rescind, or revise all job descriptions to meet the overall needs of Mercy House except as to any language that establishes that the employment relationship is at the will of either the staff member or Mercy House.