Shelter Programs Support Specialist

Westhab, Inc; New York (NY); On-site; USD 35,000 - 40,000; Full time

Job summary

Westhab, Inc. in The Bronx, NY, is seeking a Program Assistant to support residents and staff at a 200+ bed men’s homeless shelter. The role emphasizes professional communications with administrative, housing, facilities staff, residents and partners.

Responsibilities include greeting residents, handling phones and room reservations, maintaining records, processing work orders, and assisting in program databases. A COVID-19 vaccination proof is required and bilingual skills are a plus.

Qualifications

• Associates degree preferred; HS diploma/GED required.
• Strong verbal, written and computer skills.
• Multitasking ability with focused work.
• Bilingual (Spanish) a plus.

Responsibilities

• Greet residents and visitors reporting to administration and direct them appropriately.
• Manage phones, faxes, and reservations for meeting rooms.
• Assist with ordering office supplies and maintaining office inventory.
• Maintain accurate records, prepare reports and facilitate paperwork flow.
• Prepare work orders for facilities and track progress and updates in the system.
• Assist in setting up and maintaining databases relating to programs and provide technical assistance with placements, closeouts, and sanctions of residents.
• Coordinate donation deliveries and maintain donation wish list of needed items.
• Coordinate transportation with van driver.
• Monitor resident use of computers, phones and access to administration area.
• Assist case management with filing.
• Other duties as assigned.

Skills

Verbal communication

Written communication

Computer skills

Bilingual (Spanish)

Education

Associates degree preferred

High School Diploma or GED required

Job description

Westhab, Inc. in The Bronx, NY, is seeking a Program Assistant to support residents and staff at a 200+ bed men’s homeless shelter. The role emphasizes professional communications with administrative, housing, facilities staff, residents and partners.

Responsibilities include greeting residents, handling phones and room reservations, maintaining records, processing work orders, and assisting in program databases. A COVID-19 vaccination proof is required and bilingual skills are a plus.