Shelter Programs & Operations Leader

Making Opportunity Count; Northern (KY); Hybrid; USD 67,000 - 73,000; Full time

Job summary

Making Opportunity Count is seeking a Shelter Manager in Devens, MA to oversee day-to-day shelter operations, maintenance, and program performance. Reporting to the Shelter Program Director, you will lead a team to deliver high-quality services and ensure compliance with standards.

The role emphasizes staff development, strategic collaboration with partner agencies, and driving outcomes through data collection and evaluation. Strong leadership and communication skills are essential.

Qualifications

• Experience managing a shelter program and operations.
• Ability to recruit, develop, and retain staff.
• Strong communication and partnership building with stakeholders.

Responsibilities

• Cultivating and elevating relationships with partner agencies, vendors, thought partners and community resources; participate in community meetings, events and activities as needed
• Develop and implement strategies that will maximize synergies among program areas
• Strength in hiring, recruiting, managing, developing, coaching, and retaining individuals, empowering them to elevate their levels of responsibility and performance
• Lead a collaborative environment set with clear, outcome-driven expectations with proactive communication
• Work with staff to achieve key performance indicators across all program areas to ensure consistent, high-quality evaluation and goal setting for all employees
• Maintain a sense of accountability among team members by driving individual and organization performance standards
• Engaging in both strategic activities as well as taking a hands-on role regarding program execution and administrative issues
• Assists with the development, implementation and analysis of the department's outcome measures and data collection processes
• Makes certain that all client files and documentation of services are maintained according to quality assurance, grant reporting, and auditing standards
• Monitors the health, safety and welfare of clients and department personnel by making certain that program service philosophy, policies, and procedures are followed appropriately
• The Shelter Manager provides regular and on-going direct supervision to employees who provide direct services within the department, including delegating tasks, following up on completion of tasks, coaching, and evaluating performance

Skills

Hiring

Coaching

Staff supervision

Job description

Making Opportunity Count is seeking a Shelter Manager in Devens, MA to oversee day-to-day shelter operations, maintenance, and program performance. Reporting to the Shelter Program Director, you will lead a team to deliver high-quality services and ensure compliance with standards.

The role emphasizes staff development, strategic collaboration with partner agencies, and driving outcomes through data collection and evaluation. Strong leadership and communication skills are essential.