Shelter Manager

Making Opportunity Count Inc; Harvard (MA); On-site; USD 67,000 - 73,000; Full time

Job summary

Making Opportunity Count Inc. in Devens, MA is seeking a Shelter Manager to oversee daily shelter operations, staff supervision, and program delivery in alignment with the organization's standards.

Reporting to the Shelter Program Director, you will lead staff, cultivate partnerships, drive performance, and ensure documentation, QA, and safety standards are met. This Regular Full Time role offers competitive hourly pay of $32.00 to $35.00 and requires hands-on leadership in a fast-paced

Qualifications

• Experience in shelter management or program management.
• Strong leadership and staff development skills.
• Ability to cultivate partnerships with agencies and vendors.
• Commitment to quality assurance and compliance.

Responsibilities

• Cultivate and elevate relationships with partner agencies, vendors and community resources.
• Develop and implement strategies to maximize synergies among program areas.
• Lead hiring, recruiting, coaching, and staff development.
• Create a collaborative environment with clear expectations and proactive communication.
• Work with staff to achieve KPIs across program areas and ensure high-quality performance.
• Maintain accountability and drive performance standards across the team.
• Engage in strategic activities while handling hands-on program execution and administration.
• Assist with outcomes, data collection, and performance analysis.
• Maintain client files and documentation per QA, grant reporting, and auditing standards.
• Monitor health, safety, and welfare of clients and staff; ensure policies are followed.
• Provide regular supervision to direct services staff, delegating tasks and evaluating performance.

Skills

Leadership

Staff management

Strategic planning

Stakeholder collaboration

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Regular Full Time Devens, MA, US

3 days ago Requisition ID: 2474

Salary Range: $32.00 To $35.00 Hourly

About Making Opportunity Count

MOC’s mission is to empower families to achieve economic security by eliminating barriers and creating opportunities. To alleviate poverty, we deliver a variety of services including childcare, education, workforce development, nutrition, health, and community and housing support.

Position Overview:

Reporting to the Shelter Program Director and serving as a key member of the Senior Management Team, the Shelter Manager will be responsible for managing the day-to-day operations of the shelter program, including shelter maintenance. The Shelter Manager is responsible for supporting the day-to-day operation of the shelter. The position provides a professional presence, ensuring that all operations tasks are completed in a manner that is consistent with MOC’s standards of practice.

Essential Duties and Responsibilities:

• Cultivating and elevating relationships with partner agencies, vendors, thought partners and community resources; participate in community meetings, events and activities as needed
• Develop and implement strategies that will maximize synergies among program areas
• Strength in hiring, recruiting, managing, developing, coaching, and retaining individuals, empowering them to elevate their levels of responsibility and performance
• Lead a collaborative environment set with clear, outcome-driven expectations with proactive communication
• Work with staff to achieve key performance indicators across all program areas to ensure consistent, high-quality evaluation and goal setting for all employees
• Maintain a sense of accountability among team members by driving individual and organization performance standards
• Engaging in both strategic activities as well as taking a hands-on role regarding program execution and administrative issues
• Assists with the development, implementation and analysis of the department's outcome measures and data collection processes
• Makes certain that all client files and documentation of services are maintained according to quality assurance, grant reporting, and auditing standards
• Monitors the health, safety and welfare of clients and department personnel by making certain that program service philosophy, policies, and procedures are followed appropriately
• The Shelter Manager provides regular and on-going direct supervision to employees who provide direct services within the department, including delegating tasks, following up on completion of tasks, coaching, and evaluating performance