Housing Support Specialist

Chicanos Por La Causa, Inc. (CPLC); Albuquerque (NM); On-site; USD 57,308,000 - 71,635,000; Full time

Benefits offered by this job

Employee Assistance Program

Floating Personal Holiday

Employee Recognition Program

Paid Time Off

Paid Sick Days

Medical/Dental/Vision for Dependents

Health Savings Account

Flexible Spending Account

Wellness Services

Telemedicine

401(k) Retirement Plan

Pet Insurance

Tuition Reimbursement

Job summary

Chicanos Por La Causa, Inc. seeks a Housing Support Specialist to assist women experiencing homelessness at the Women’s Housing Navigation Shelter in Albuquerque.

You will conduct intakes, coordinate services, and help residents access housing resources in a trauma-informed, compassionate manner. Responsibilities include case planning, crisis intervention, and data entry using HMIS while supporting shelter operations, safety, and transportation coordination.

Qualifications

• High school diploma or equivalent; in lieu of education, related experience considered.
• Certified Peer Support Worker preferred.
• Experience in shelter/community organization is a plus.
• Experience with homelessness or supportive housing is highly desirable.
• Understanding of trauma-informed care is essential.
• Basic computer skills for record-keeping and reporting.

Responsibilities

• Conduct intake interviews and assessments, enter guest data (HMIS, Bed Tracker), and explain shelter rules.
• Provide case management and housing navigation support to residents.
• Monitor safety, enforce rules, and assist with shelter operations and transport.
• Foster community and encourage program participation while maintaining respectful environment.
• Maintain accurate documentation and report incidents, safety concerns, and maintenance needs.

Skills

Empathy

Trauma-informed care

Case management

Crisis intervention

Organization

Conflict resolution

Safety compliance

Pet coordination

HMIS documentation

Microsoft Office

Client management software

HMIS system

Education

High school diploma or equivalent

Certified Peer Support Worker preferred

Tools

Microsoft Office

Client management software

HMIS system

Job description

No two days are ever the same at the shelter! (IYKYK)

The Women's Shelter team is excited to welcome talented Housing Support Specialists to join us! If you are trauma-informed and passionate about working with the unhoused, we can't wait to meet you.

WHY JOIN US?

• Competitive benefits
• Immediate impact - this is not just sitting behind a boring desk all day. You'll get to be truly active and engaged with your team and the community.
• Leadership team invested in your success and wellness (this work is hard and we want to support you!)
• CPLC is a trusted non-profit, with decades of work partnering with local communities to drive economic and political empowerment.

PAY & BENEFITS:

$20 hourly, non-exempt

• Employee Assistance Program
• Floating Personal Holiday
• Employee Recognition Program
• Paid Time Off & Paid Sick Days
• Medical, Dental, and Vision for Spouse/Domestic Partner & Children up to age 26
• Health Savings Account & Flexible Spending Account
• Wellness Services and Engagement Program
• Telemedicine & Concierge Services
• 401(k) Retirement Plan
• Voluntary Pet Insurance and other optional/voluntary benefits for additional peace of mind
• Tuition Reimbursement for qualifying degrees

LOCATION:

5400 Gibson Blvd SE

SCHEDULE

Rotating (day, swing, and night shifts until filled), full-time, onsite and in the community as needed. Shifts may have to adapt from time-to-time, including holidays/weekends as needed to support the shelter.

About Women's Shelter

Women's Housing Navigation Center offers a safe and welcoming environment to women experiencing homelessness in Albuquerque. The center is open year-round and offers meals, a warm overnight bed, and secure under-bed storage. The shelter provides low barrier, trauma-informed case management, job searching, and other supportive services. The team works to guide guests through a successful exit from the shelter to safe, stable housing, and a plan for ongoing support.

WHAT MAKES YOU A GREAT HOUSING SUPPORT SPECIALIST?

• You engage guests with empathy from the start, conducting intakes, assessing needs, and ensuring accurate HMIS documentation.
• You bring a trauma-informed approach, creating a safe, non-judgmental environment where individuals feel supported and understood.
• You proactively manage case plans, helping residents navigate housing, employment, and community resources on their path to stability.
• You stay calm under pressure, using effective crisis intervention and de-escalation skills to support residents in challenging moments.
• You’re highly organized and detail-oriented, maintaining clear records and data tracking.
• You foster a positive community by resolving conflicts, encouraging participation, and modeling integrity, respect and peaceful co‑existence.
• You prioritize safety and compliance, upholding shelter guidelines while ensuring a clean, secure, and welcoming space.
• You’re comfortable supporting full shelter operations, including coordinating pet care agreements and transportation coordination.

HOW WILL YOU MAKE AN IMPACT?

As the Housing Support Specialist, you'll be in a multifaceted role delivering trauma-informed, client-centered support to female residents at the Women’s Housing Navigation Shelter. You'll combine housing case management and intake coordination to ensure a seamless service experience for guests entering and residing in the shelter. Week-to-week, you'll conduct intake assessments, complete data entry, use crisis intervention, create individualized service plans, connect guests to community resources, and provide ongoing support to promote housing stability and self-sufficiency. You'll ensure compliance with shelter policies while fostering a safe, respectful, and empowering environment.

• Intake & Guest Support: Conduct intake interviews and assessments, enter and maintain guest data (HMIS, Bed Tracker), complete VI-SPDATs, connect guests to Coordinated Entry, address immediate needs/crises, and explain shelter rules.
• Case Management & Housing Navigation: Assess needs and barriers, create service plans, provide emotional support and encouragement, give referrals, and guide clients toward long-term housing and stability.
• Resident Oversight & Shelter Operations: Monitor safety, enforce rules and curfew, maintain cleanliness, manage conflicts, and support residents with accessing supplies, meals, transportation, and scheduling. Assist with facility cleanliness, guest transport scheduling, and pet coordination as needed.
• Community Building & Engagement: Foster trust, encourage participation in programs, and promote a respectful, non-judgmental, supportive shelter community.
• Administrative & Reporting: Maintain accurate documentation, track metrics, and report incidents, safety concerns, and maintenance needs.

Minimum Qualifications And Competencies

Education /Background:

• High school diploma or equivalent; In lieu of education equivalent experience in social services or related fields will also be considered.
• Certified Peer Support Worker preferred.
• Prior experience working in a shelter, community organization, or social service setting is a plus.
• Previous experience working with individuals experiencing homelessness or in a supportive housing setting is highly desirable.
• Understanding of homelessness issues and familiarity with available community resources.
• Possess a clear understanding of the critical importance of trauma-informed care in supporting participants.
• Basic computer skills for record-keeping and reporting, such as Microsoft Office and client management software.
• Preferred Valid driver’s license and ability to travel locally as needed.

Other Requirements

• Ability to recognize the impact of trauma on individuals’ experiences and behaviors, and actively implement practices that promote safety, empowerment, and healing.
• Strong understanding of trauma-informed care principles and a commitment to applying them in practice.
• Foster an environment of trust and respect that plays a vital role in helping the participants navigate their challenges and work towards stability and recovery.
• Strong interpersonal, communication, problem-solving, and organizational skills.
• Ability to remain calm, professional and maintain confidentiality in a fast-paced, high-stress environment and in stressful/crisis situations.
• Compassionate and non-judgmental attitude towards individuals experiencing homelessness.
• Ability to work effectively in a team environment and independently.
• Strong problem-solving skills and the ability to handle conflicts constructively.
• Ability to work effectively with diverse populations and demonstrate cultural competency.

Chicanos Por La Causa, Inc. is an Equal Opportunity Employer

CPLC knows it takes variety of thought, culture, background, and perspective to create a truly impactful workforce. As CPLC grows, we are seeking talented employees with varying backgrounds, cultures, perspectives, and experiences to support our innovation and creativity. CPLC commits to a continued focus on fair and just hiring, training, promotional practices, and policies. We work for real change and progress in equal opportunity recruitment, hiring, and advancement. Learn more by visiting https://www.eeoc.gov/poster

California Residents

: Chicanos Por La Causa, Inc and its subsidiaries will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. Find out more about the Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage.