Shelter Program Director

The Salvation Army USA Central Territory; St. Louis (MO); On-site; USD 70,000 - 85,000; Full time

Job summary

Family Haven Shelter in St. Louis, MO is seeking a Program Director to provide strategic leadership and oversight for shelter programs, including Emergency Shelter and Transitional Housing.

The Director will supervise staff, develop policies, ensure programmatic compliance, and coordinate with funders to meet contractual obligations while maintaining trauma‑informed, client‑centered care. A Master's degree in Social Work or related field and at least three years' supervisory experience in

Qualifications

• A Master's degree in Social Work or related field is required.
• Minimum three years' experience in residential services.
• Three years' supervisory experience and ability to manage multiple projects independently.

Responsibilities

• Direct and oversee shelter programs including Emergency Shelter and Transitional Housing.
• Ensure program goals, contractual obligations, and quality standards are met.
• Supervise staff and coordinate training, onboarding, and evaluations.
• Coordinate with funders and manage data reporting and compliance.
• Engage with community partners and maintain program confidentiality.

Skills

Leadership

Communication

Problem solving

Staff supervision

Education

Master's degree in Social Work or related field

Tools

Computer applications

Job description

Family Haven Shelter is seeking a Program Director.

The Family Haven facility is located at 10740 West Page Ave., in St. Louis, MO. The starting salary for this position is $77,250.00 annually.

Job Objective:

The Shelter Program Director provides strategic leadership and oversight for the daily operations of our Family Haven facility's shelter programs. This includes managing staff, developing policies, ensuring programmatic compliance, and advancing the mission of The Salvation Army. The Director will integrate best practices and support services to meet the needs of shelter residents, ensuring continuous 24/7/365 coverage.

Essential Duties:

A complete job description will be provided at the time of interview or upon request.

1. Program Administration:

   • Direct and develop shelter programs including Emergency Shelter, Transitional Housing, Permanent Supportive Housing, and more.
   • Monitor program goals and contractual obligations, implementing strategies for goal attainment and compliance.
   • Oversee support services, activities, classes, and advocacy efforts for shelter residents.
   • Liaise with funders for compliance and participate in reviews and evaluations.

2. Philosophy of Care Implementation:

   • Ensure dignity in service delivery through best-practice models like trauma-informed care and strength-based case management.
   • Maintain high standards with quality assurance measures and compliance with shelter policies and practices.
   • Address emerging needs of shelter guests, emphasizing housing and economic justice.
   • Provide de-escalation, crisis intervention, and conflict mediation as needed.

3. Supervision:

   • Supervise Residential Services Supervisor, Residential Life Supervisor, and Residential Youth Coordinator.
   • Ensure adequate staffing coverage, including after-hours and on-call support.
   • Plan and facilitate regular training and development for staff and stakeholders.
   • Manage hiring, onboarding, training, supervision, and evaluation of shelter program staff.

4. Data & Reporting:

   • Ensure accurate data collection and reporting in management systems.
   • Coordinate and submit statistical reports as required for contracts and quality assurance.

5. Community Engagement & Outreach:

   • Attend relevant meetings and serve on committees.
   • Collaborate with organizations serving shelter guests and maintain records of partnerships.
   • Conduct occasional community outreach activities.

6. Additional Responsibilities:

   • Assist Shelter Administrator in budget development and management.
   • Conduct facility tours and participate in seasonal and emergency disaster response training.
   • Maintain confidentiality and adhere to Safe From Harm guidelines.
   • Foster positive relationships within the organization and community

Knowledge and Abilities:

• Deep understanding of homelessness issues and residential facility operations.
• Proficiency in program monitoring, evaluation, and community services.
• Strong management, supervision, and problem-solving skills.
• Excellent communication and organizational abilities.

Minimum Qualifications:

• Master's degree in Social Work or related field.
• Minimum of three (3) years' experience in residential services.
• Three (3) years' supervisory experience.
• Proficiency in computer applications.
• Ability to manage multiple projects independently and uphold confidentiality.