Shelter Operations Manager

Wisconsin Humane Society; Kenosha, Mount Pleasant (WI, WI); On-site; USD 41,000 - 51,000; Full time

Benefits offered by this job

Paid time off

Health insurance

403(b) retirement plan

Paid family leave

Disability insurance

HSA

Job summary

The Wisconsin Humane Society is hiring a full-time Shelter Operations Manager at the Kenosha and Racine campuses to lead animal care, client services and veterinary support teams. The role requires on-site presence and reports to Directors of Animal and Client Services at both campuses.

You will oversee staffing, training, budgeting and community partnerships while promoting a people-centered culture. The job offers a salary range of $41,000 to $51,000 with comprehensive benefits and

Qualifications

• Aability to lead a team and inspire strong performance.
• Demonstrated alignment with mission and values of compassion and respect.
• Ability to handle emotional aspects of animal welfare work.
• Balance organizational needs with staff, animals and clients.
• Must meet physical demands including lifting up to 50 pounds.
• Flexibility for weekends, on-call and rotating holidays.

Responsibilities

• Lead the People: supervise and develop staff and volunteers.
• Lead the Culture: foster inclusive, growth-minded environment.
• Lead the Work: oversee shelter operations at Kenosha and Racine campuses.
• Ensure budget oversight and alignment with resources.

Skills

Leadership

Supervisory experience

Staff development

Communication skills

Budget management

Staff scheduling

Job description

Shelter Operations Manager – Two locations!

Racine Campus – Mount Pleasant, WI 53177
or
Kenosha Campus – Kenosha, WI 53142

Salary Range: $41,000.00 – $51,000.00 Salary

Position Type:Full Time

Category:Nonprofit – Social Services, Management, Operations

Howyou’llimpactour mission:

The Wisconsin Humane Society (WHS) is hiring a full-time Shelter Operations Manager at each of our Kenosha and Racine Campuses to lead our animal sheltering and client services work. This position provides oversight and leadership to our animal care, client services, and veterinary support teams. The Shelter Operations Managersreports to the Director of Animal and Client Services – Racine and Kenosha Campuses and requires a regular onsite presence at the assigned Campus to lead and support the team. If you’re looking for a rewarding career that makes a meaningful difference in the lives of animals and people while working alongside a supportive team.

Key accountabilities:

Lead the People

• Supervise, coach, and develop staff and volunteers using WHS’s supervisory processes, people-centered approach, and values.
• Develop performance and professional growth of the teamusing WHS’s supervisory tools and through effective hiring, onboarding, and training of staff.
• Collaborate within and across teams tomaintainthe alignment of people, processes, and organizational functions.

Lead the Culture

• Foster a culture of inclusion by seeking input from others and valuing diverse perspectives.
• Model a growth mindset that encourages learning, resilience, belonging, and individual growth.
• Consistently andaccuratelycommunicateorganizational and campus strategic direction, priorities, and key information.
• Model and champion WHS’s people-centered philosophy.
• Drive culture to foster a workplace environment that exemplifies WHS’s values.

Lead the Work

• Ensure execution of strategic operating plans and ongoing processes to support our work at the KenoshaCampus in alignment with organizational resources, priorities, and community needs.
• Implement,monitor, andmaintainorganizationally defined animal care and client services standards.
• Monitor animal population and ensure that animals are moving efficiently from intake to outcome.
• Serve as the primary point of contact for municipal stakeholdersin the Kenoshacommunity.
• Ensure excellent customer service that aligns with our values and creates an inclusive environment for staff, volunteers,and the community.
• Overseescheduling, supervision, and support for daily tasks.
• Manage toand provide input on the campus budget.

Qualifications:

• Able to lead a team and inspire great performance to achieve results; prior supervisory and animal welfare experience preferred.
• Demonstrated alignment with ourmission,people-centered philosophy, andorganizational values of compassion, respect, and kindness;innovation;professionalism;equity;and positive approach.
• Ableto navigate emotional aspects of animalwelfarework.
• Ableto balance the needs of the organization with the needs of staff, animals, and clients.
• Able to successfully meet the physical demands of the job, which include stooping, kneeling, crouching, crawling, standing, walking, pulling, lifting, grasping, and repetitive motions.Must be ableto routinelylift and carryup to50pounds.
• Able to flex schedule to support the team as needed, including occasional weekend shifts, on-call, and/or rotating holidays.

Hiring range:$41,000-$51,000

Benefits for our full-time staff include:

• Paid time off,includingvacation, wellness, and holiday time

• Health, dental, and vision insurance

• 403(b) retirement plan with company match

• Paid familyleave

• Group term and voluntary life insurance

• Short-term and long-term disability

• Flexible spending plans

• Health savings account (HSA)

• Supplemental benefits to cover unexpected expenses

Benefits for all staff include:

• 403(b) retirement plan

• Mental health and counseling support:all employees and members of their household have access to ourEmployee Assistance Program (EAP)with six free counseling sessions per year

• Limited low-cost wellness and veterinary care services for staff members’ animals

• Discounts on adoption fees, training classes, youth programs,retailand events

• Support for student loans:WHS is a Public Service Loan Forgiveness (PSLF) qualified employer.

Come seewhy over 280 staff call WHS home!You’llbehappyyou did!

About us:

The Wisconsin Humane Society (WHS) is the oldest and largest shelter in Wisconsin. It was founded in 1879 andoperatesshelters in Milwaukee, Ozaukee, Racine, Door, Brown, and Kenosha Counties, as well as a Spay/Neuter Clinic in West Allisand a wildlife rehabilitation center in Milwaukee.The organization offers adoption services, youth programs, low-cost veterinary resources, retail stores, volunteer programs, dog training classes, and much more.WHS is an independent nonprofit and receives no general government funding and is not part of any national umbrella group.

The Wisconsin Humane Society is an equal opportunity employer.