Shelter Operations Manager - Racine Campus

Wisconsin Humane Society; Mount Pleasant (WI); On-site; USD 41,000 - 51,000; Full time

Benefits offered by this job

Paid time off

Health, dental, and vision insurance

403(b) retirement plan with company/ID

Paid family leave

Group term and voluntary life

Short-term and long-term disability

Flexible spending plans

Health savings account (HSA)

Discounts on adoption fees

Job summary

The Wisconsin Humane Society seeks a full-time Shelter Operations Manager at our Racine Campus in Mount Pleasant, WI to lead animal sheltering and client services. You will supervise the animal care, client services, and veterinary support teams with an onsite presence to support the team.

You will report to the Director of Animal and Client Services and will drive performance, culture, and operational standards while ensuring high-quality service to the community.

Qualifications

• Able to lead a team and supervise staff and volunteers.
• Alignment with WHS mission and values of compassion, respect, and kindness.
• Able to handle the emotional aspects of animal welfare work.

Responsibilities

• Lead people by supervising, coaching, and developing staff and volunteers.
• Foster an inclusive culture and communicate strategic direction.
• Oversee operations to align resources, priorities, and community needs; manage campus budget.

Skills

Team leadership

Staff supervision

People-centered philosophy

Communication

Budget management

Physical stamina

Job description

Job DetailsJob Location: Racine Campus - Mount Pleasant, WI 53177Position Type: Full TimeSalary Range: $41,000.00 - $51,000.00 SalaryJob Category: Nonprofit - Social Services

How you’ll impact our mission

The Wisconsin Humane Society (WHS) is hiring a full-time Shelter Operations Manager at our Racine Campus to lead our animal sheltering and client services work. This position provides oversight and leadership to our animal care, client services, and veterinary support teams. The Shelter Operations Manager reports to the Director of Animal and Client Services - Racine and Kenosha Campuses and requires a regular onsite presence at our Racine Campus to lead and support the team. If you're looking for a rewarding career that makes a meaningful difference in the lives of animals and people while working alongside a supportive team, apply today!

Key accountabilities

Lead the People

• Supervise, coach, and develop staff and volunteers using WHS's supervisory processes, people-centered approach, and values.
• Develop performance and professional growth of the team using WHS's supervisory tools and through effective hiring, onboarding, and training of staff.
• Collaborate within and across teams to maintain the alignment of people, processes, and organizational functions.

Lead the Culture

• Foster a culture of inclusion by seeking input from others and valuing diverse perspectives.
• Model a growth mindset that encourages learning, resilience, belonging, and individual growth.
• Consistently and accurately communicate organizational and campus strategic direction, priorities, and key information.
• Model and champion WHS's people-centered philosophy.
• Drive culture to foster a workplace environment that exemplifies WHS's values.

Lead the Work

• Ensure execution of strategic operating plans and ongoing processes to support our work at the Racine Campus in alignment with organizational resources, priorities, and community needs.
• Implement, monitor, and maintain organizationally defined animal care and client services standards.
• Monitor animal population and ensure that animals are moving efficiently from intake to outcome.
• Serve as the primary point of contact for municipal stakeholders in the Racine community.
• Ensure excellent customer service that aligns with our values and creates an inclusive environment for staff, volunteers, and the community.
• Oversee scheduling, supervision, and support for daily tasks.
• Manage to and provide input on the campus budget.

Qualifications

• Able to lead a team and inspire great performance to achieve results; prior supervisory and animal welfare experience preferred.
• Demonstrated alignment with our mission, people-centered philosophy, and organizational values of compassion, respect, and kindness; innovation; professionalism; equity; and positive approach.
• Able to navigate emotional aspects of animal welfare work.
• Able to balance the needs of the organization with the needs of staff, animals, and clients.
• Able to successfully meet the physical demands of the job, which include stooping, kneeling, crouching, crawling, standing, walking, pulling, lifting, grasping, and repetitive motions. Must be able to routinely lift and carry up to 50 pounds.
• Able to flex schedule to support the team as needed, including occasional weekend shifts, on-call, and/or rotating holidays.

Hiring range: $41,000-$51,000

Benefits for our full-time staff include

• Paid time off, including vacation, wellness, and holiday time
• Health, dental, and vision insurance
• 403(b) retirement plan with company match
• Paid family leave
• Group term and voluntary life insurance
• Short-term and long-term disability
• Flexible spending plans
• Health savings account (HSA)
• Supplemental benefits to cover unexpected expenses

Benefits for all staff include

• 403(b) retirement plan
• Mental health and counseling support: all employees and members of their household have access to our Employee Assistance Program (EAP) with six free counseling sessions per year
• Limited low-cost wellness and veterinary care services for staff members' animals
• Discounts on adoption fees, training classes, youth programs, retail and events
• Support for student loans: WHS is a Public Service Loan Forgiveness (PSLF) qualified employer.

Come see why over 280 staff call WHS home! You'll be happy you did!

About us

The Wisconsin Humane Society (WHS) is the oldest and largest shelter in Wisconsin. It was founded in 1879 and operates shelters in Milwaukee, Ozaukee, Racine, Door, Brown, and Kenosha Counties, as well as a Spay/Neuter Clinic in West Allis and a wildlife rehabilitation center in Milwaukee. The organization offers adoption services, youth programs, low-cost veterinary resources, retail stores, volunteer programs, dog training classes, and much more. WHS is an independent nonprofit and receives no general government funding and is not part of any national umbrella group.

The Wisconsin Humane Society is an equal opportunity employer.