Shelter Operations Leader - Safe, Coordinated Housing

Low Income Housing Institute; Freeland (WA); Sur place; USD 43 000 - 46 000; Plein temps

Avantages offerts par ce poste

Generous vacation and sick leave

10 paid holidays and 1 floatingholiday

Employer-paid medical, dental and vis

401k offered for unionized employees

401k offered for non-union employees

Résumé du poste

The Low Income Housing Institute (LIHI) is seeking a Shelter Operations Manager for the Harbor-Whidbey Island site in Freeland, WA. The role oversees the Enhanced Shelter operations, ensuring safety, coordination of staff, and effective service delivery.

This full-time, non-exempt position reports to the Program Manager, requires coordinating with shelter monitors, case managers, and LIHI leadership, and includes on-call coverage and incident reporting.

Qualifications

• Experience in property management and/or human services.
• Ability to work with diverse populations with sensitivity to culture, race, gender, mental health and class.
• Minimum one year as a supervisor.
• Ability to handle confidential information and maintain confidentiality.
• Ability to work in a fast-paced environment with changing priorities.
• Self-starter, highly organized, able to multi-task and meet deadlines.
• Strong problem-solving skills and ability to work with difficult people.
• High ethics, professional boundaries, and respect for people experiencing homelessness.

Responsabilités

• Hire, supervise, and train staff and interface with vendors and community members.
• Complete staff evaluations and set performance goals.
• Address performance concerns as needed.
• Troubleshoot client issues and refer to management as appropriate.
• On-site monitoring of the shelter, coordinating activities and maintenance.
• Ensure safety and wellbeing of clients; deploy de-escalation techniques.
• Enforce codes of conduct and LIHI policies.
• Maintain daily program roster and complete intake paperwork as needed.
• Review security logs and incident reports per policy.
• Provide outreach to neighborhood organizations and attend community meetings.
• Monitor site appearance and perform light maintenance and janitorial tasks.
• Assist in preparing vacant units and coordinating with vendors.
• Maintain inventory and assist in ordering supplies.
• Respond to emergencies on site and call 911 when needed.
• Ensure timely reporting of incidents and maintenance needs in the system.

Connaissances

Staff supervision

Conflict resolution

Sensitivity to diversity

English writing

Time management

Problem solving

Ethics and boundaries

Interpersonal communication

De-escalation

Formation

Experience in property management or human services

Outils

MS Excel

MS Word

Google Docs/Sheets

Description du poste

The Low Income Housing Institute (LIHI) is seeking a Shelter Operations Manager for the Harbor-Whidbey Island site in Freeland, WA. The role oversees the Enhanced Shelter operations, ensuring safety, coordination of staff, and effective service delivery.

This full-time, non-exempt position reports to the Program Manager, requires coordinating with shelter monitors, case managers, and LIHI leadership, and includes on-call coverage and incident reporting.