Shelter Operations Manager

Low Income Housing Institute; Freeland (WA); Presencial; USD 43.000 - 46.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Generous vacation and sick leave

10 paid holidays and 1 floatingholiday

Employer-paid medical, dental and vis

401k offered for unionized employees

401k offered for non-union employees

Descripción de la vacante

The Low Income Housing Institute (LIHI) is seeking a Shelter Operations Manager for the Harbor-Whidbey Island site in Freeland, WA. The role oversees the Enhanced Shelter operations, ensuring safety, coordination of staff, and effective service delivery.

This full-time, non-exempt position reports to the Program Manager, requires coordinating with shelter monitors, case managers, and LIHI leadership, and includes on-call coverage and incident reporting.

Formación

• Experience in property management and/or human services.
• Ability to work with diverse populations with sensitivity to culture, race, gender, mental health and class.
• Minimum one year as a supervisor.
• Ability to handle confidential information and maintain confidentiality.
• Ability to work in a fast-paced environment with changing priorities.
• Self-starter, highly organized, able to multi-task and meet deadlines.
• Strong problem-solving skills and ability to work with difficult people.
• High ethics, professional boundaries, and respect for people experiencing homelessness.

Responsabilidades

• Hire, supervise, and train staff and interface with vendors and community members.
• Complete staff evaluations and set performance goals.
• Address performance concerns as needed.
• Troubleshoot client issues and refer to management as appropriate.
• On-site monitoring of the shelter, coordinating activities and maintenance.
• Ensure safety and wellbeing of clients; deploy de-escalation techniques.
• Enforce codes of conduct and LIHI policies.
• Maintain daily program roster and complete intake paperwork as needed.
• Review security logs and incident reports per policy.
• Provide outreach to neighborhood organizations and attend community meetings.
• Monitor site appearance and perform light maintenance and janitorial tasks.
• Assist in preparing vacant units and coordinating with vendors.
• Maintain inventory and assist in ordering supplies.
• Respond to emergencies on site and call 911 when needed.
• Ensure timely reporting of incidents and maintenance needs in the system.

Conocimientos

Staff supervision

Conflict resolution

Sensitivity to diversity

English writing

Time management

Problem solving

Ethics and boundaries

Interpersonal communication

De-escalation

Educación

Experience in property management or human services

Herramientas

MS Excel

MS Word

Google Docs/Sheets

Descripción del empleo

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Shelter Operations Manager

LIHI shelter - no project Full Time Regular Harbor-Whidbey Island, Freeland, WA, US

Salary Range: $31.50 To $33.65 Hourly

Location: Harbor Inn - Whidbey Island

Hours: Full-time, 40 hours per week - Monday – Friday 8am to 4pm

Reports To: Program Manager

Pay Range:$31.50 - $33.65

Position Type: Non-exempt, non-union position.

This position supervises activities at the site and maintains a safe environment for all the program participants in the Enhanced Shelter. This position also provides emergency coverage as needed and works closely with all Shelter Monitors, Case Managers and LIHI Management team.

Responsibilities:

• Hire, supervise, and train staff, and interface with vendors, contractors, consultants, and community members.
• Complete staff evaluations, set goals with clear performance expectations.
• Address performance concerns
• Troubleshoot client issues, refer issues as appropriate to management, and work in a team approach to determine the best course of action.
• On-site, monitoring the Enhanced Shelter and surrounding areas. Coordinate activities, staffing and maintenance of the community and dining spaces, shelter units, and the surrounding property.
• Ensure safety and well-being of the clients. Deploy de-escalation techniques.
• Enforce Code of Conduct and LIHI policies.
• Update and maintain the Program Roster with accurate information on a daily basis.
• Assist clients in completing intake and other paperwork as needed.
• Review security logs daily and incident reports and respond per policy.
• Provide outreach and info to neighborhood organizations, clients, and attend the Monthly Community Advisory Council meetings.
• Monitor activities and appearance, and perform light‑maintenance and janitorial of all common areas, entry, kitchen, community space, bathrooms, grounds and the perimeter of the site.
• Assist in preparing vacant units including light maintenance, cleaning, and coordinating with vendors in a timely manner.
• Maintain inventory of basic supplies and assist in ordering supplies.
• Respond to clients/employees concerns and escalat… (see text above for full bullet)
• Respond to emergencies on site, being on-call with cell phone and performing perimeter checks.
• Call 911 in case of emergencies such as fire or injuries. Alert LIHI staff and management of incidents, safety concerns and other related issues.
• Obtain and respond to input and feedback from clients.
• Oversee inspection and upkeep of units and other structures and evaluate habitability and quality of life.
• Work with LIHI Management on community notification, tours and community outreach. Foster a clean and safe environment.
• Responsible for detailed reporting and documenting all incidents and maintenance needs and operational issues in writing through the assigned platform/system, in a timely fashion (within 24 or 48 hours for non-emergent issues).
• Engage with assigned training and comply with training deadlines.
• Utilize Personal Protective Equipment (PPE) and follow PPE protocols.
• Other duties as assigned.

Minimum Qualifications:

• Experience working in the property management and/or human services field.
• Ability to work with people with sensitivity to cultural, race, gender, mental health and class issues.
• One year experience as a supervisor.
• Ability to work with confidential, sensitive information (physical, electronic, and verbal) and maintain confidentiality.
• Ability to work in a fast-paced, constantly changing priorities work environment.
• Must be a self-starter, highly organized, able to prioritize, multi-task, meet deadlines, and follow up.
• Must have exceptional problem solving skills, be able to resolve conflicts, and ability to work effectively with difficult people.
• Must possess a strong sense of ethics, professional boundaries.
• Respect for people experiencing homelessness, diplomacy/tact, and an optimistic approach are essential.
• Must be able to tolerate and welcome differences of opinion and have an appreciation for diversity.
• Able to read, write, and communicate in English, with excellent writing skills.
• Knowledge of MS Excel, MS Word, Google Docs/Sheets, and company e‑mail at an intermediate level for time sheets and other monthly reports.

Preferred Qualification:

• Experience providing services to low-income and/or people experiencing homelessness.
• Two years’ experience working in the property management and human services field

Physical Requirements for this position can be found here.

Other Requirements:

• Must have a valid Washington State driver’s license and must meet Washington State minimum requirement for driver liability insurance.
• Must have access to reliable transportation.
• Must be able to pass a driving record check.
• Must pass criminal background checks and drug screening.

Benefits for this position (pro-rated for part time employees)

• Generous vacation and sick leave
• 10 paid holidays and 1 floating holiday
• Employer‑Paid Medical, Dental, and Vision (with HRA, HSA & FSA options)
• Employer‑Paid Life and AD&D Insurance
• 401k offered for unionized employees (through OPEIU8)
• 403b offered for non-union employees
• Employee Assistance Program
• Travel Assistance Program
• Aflac offered for all employees.

About us:

The Low Income Housing Institute (LIHI) has a 30-year history and track record of owning and managing low-income housing; developing innovative solutions to homelessness; advocating for housing justice; providing supportive services; and operating hygiene services for homeless people at our Urban Rest Stops. LIHI staff have developed over 5,000 affordable housing units and manages over 3,000 units including rental housing, permanent supportive housing and transitional housing. The populations served include: families, singles, seniors, veterans, young adults, immigrants, low wage workers, and people living with physical and mental disabilities. LIHI is one of the largest nonprofit housing organizations in the state. Our properties are located in Seattle, King County, and five adjacent counties. LIHI is a national leader in sponsoring tiny house villages as a crisis solution to homelessness. Annually, the tiny house villages and shelters serve 2,000 homeless people and our hygiene programs serve over 8,000 homeless people. LIHI staff is collaborative, dynamic, and dedicated to taking bold steps in ending homelessness and creating supportive communities for people to thrive. #hp