Evening Shelter Operations Lead

Low Income Housing Institute; Lacey (WA); Sur place; USD 43 000 - 46 000; Plein temps

Avantages offerts par ce poste

Generous vacation and sick leave

Employer-Paid Medical, Dental, Vision

401k through union/Non-union options

Employee Assistance Program

Holidays and paid time off

Résumé du poste

Low Income Housing Institute (LIHI) is seeking a Shelter Operations Manager in Lacey, WA. This role oversees on-site operations at Maple Court, ensuring a safe environment for participants and coordinating with Shelter Monitors, Case Managers, and LIHI Management.

40 hours/week, 2PM-10PM, Wednesday–Sunday. The position requires supervisory experience, strong organizational skills, and the ability to handle confidential information, with a focus on de-escalation and safety.

Qualifications

• Experience in property management and/or human services.
• Ability to work with diverse groups with sensitivity to culture, race, gender, mental health and class issues.
• One year experience as a supervisor.
• Ability to handle confidential information.
• Able to work in a fast-paced, changing priorities environment.
• Self-starter, highly organized, able to multi-task and meet deadlines.
• Strong ethics, professional boundaries, and diplomacy.

Responsabilités

• Hire, supervise, and train staff and interface with vendors and community members.
• Complete staff evaluations and set performance goals.
• Address performance concerns and escalate issues as needed.
• Troubleshoot client issues and coordinate with management on actions.
• Monitor the Enhanced Shelter on-site and coordinate activities and maintenance.
• Ensure safety and well-being of clients and deploy de-escalation techniques.
• Enforce LIHI policies and maintain program roster daily.
• Assist clients with intake and paperwork as needed.
• Review security logs and incident reports per policy.
• Provide outreach to neighborhood organizations and attend council meetings.
• Oversee maintenance of common areas and prepare vacant units as needed.
• Maintain inventory and order supplies.

Connaissances

Staff supervision

Crisis de-escalation

Staff coaching

Conflict resolution

Attention to safety

Outils

MS Excel

MS Word

Google Docs/Sheets

Company email

Description du poste

Low Income Housing Institute (LIHI) is seeking a Shelter Operations Manager in Lacey, WA. This role oversees on-site operations at Maple Court, ensuring a safe environment for participants and coordinating with Shelter Monitors, Case Managers, and LIHI Management.

40 hours/week, 2PM-10PM, Wednesday–Sunday. The position requires supervisory experience, strong organizational skills, and the ability to handle confidential information, with a focus on de-escalation and safety.