Shelter Operations Lead

Samaritan Daytop Village; New York (NY); On-site; USD 48,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

25 days of paid time off

retirement account with employer match

tuition reimbursement

Job summary

Samaritan Daytop Village in BedStuy, Brooklyn seeks a Shift Supervisor to support daily shelter operations, supervise staff, maintain safety and cleanliness, and ensure timely client services under the Operations Coordinator.

Responsibilities include managing daily schedules, coordinating transportation, leading safety drills, handling confidential records per 42 CFR and HIPAA, and guiding staff with empathy and discretion.

Qualifications

• High School diploma or GED required.
• At least 2 years of experience in human services, preferably with individuals experiencing homelessness or substance use issues.
• Ability and willingness to obtain FDNY F-80 Certificate of Fitness within 90 days of hire.
• Willing to obtain CPR and NYC Food Handler’s certifications, as needed.

Responsibilities

• Supervise the overall shelter environment to ensure rules are followed, the space remains safe and clean, and positive interactions are maintained.
• Conduct regular safety and room checks, lead fire drills and evacuations, and step in to monitor kitchen and food prep if food service staff are unavailable.
• Manage the daily schedule of activities, making sure all client services and events happen as planned, and that participants and staff are where they need to be.
• Oversee client appointments by reviewing schedules, dispatching vehicles, distributing carfare, and assigning escorts as needed.
• Administer breathalyzer tests or observe urine collection when required by program policy and monitor clients returning from outside appointments.
• Ensure all paperwork is accurate and complete, and maintain compliance with confidentiality and privacy regulations, including 42 CFR and HIPAA.

Skills

Communication

Teamwork

Empathy

Discretion

Education

High School diploma or GED

Job description

Samaritan Daytop Village in BedStuy, Brooklyn seeks a Shift Supervisor to support daily shelter operations, supervise staff, maintain safety and cleanliness, and ensure timely client services under the Operations Coordinator.

Responsibilities include managing daily schedules, coordinating transportation, leading safety drills, handling confidential records per 42 CFR and HIPAA, and guiding staff with empathy and discretion.