Shelter Operations Supervisor: Client Services & Safety

Samaritan Daytop Village, Inc.; New York (NY); Hybrid; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

25 days of paid time off

Retirement account with employer match

Tuition reimbursement

Job summary

Samaritan Daytop Village, Inc. Shift Supervisor role in New York oversees daily shelter operations to ensure safe, clean, and compliant client services.

You supervise staff, coordinate schedules, and conduct safety checks, including fire drills and transportation coordination for client appointments. You will document activities, maintain confidentiality under 42 CFR and HIPAA, and pursue required certifications within 90 days.

Qualifications

• High School diploma or GED required.
• At least 2 years of experience in human services, preferably with individuals experiencing homelessness or substance use issues.
• Ability and willingness to obtain FDNY F-80 Certificate of Fitness within 90 days of hire.
• Willing to obtain CPR and NYC Food Handler’s certifications, as needed.
• Flexible and available to work varied shifts, including evenings and weekends.
• Strong communication, teamwork, and interpersonal skills.
• Reliable, organized, and able to manage multiple tasks in a fast-paced setting.
• Approaches sensitive situations with empathy, discretion, and professionalism.

Responsibilities

• Supervise the overall shelter environment to ensure rules are followed, the space remains safe and clean, and positive interactions are maintained.
• Conduct regular safety and room checks, lead fire drills and evacuations, and step in to monitor kitchen and food prep if food service staff are unavailable.
• Manage the daily schedule of activities, making sure all client services and events happen as planned, and that participants and staff are where they need to be.
• Oversee client appointments by reviewing schedules, dispatching vehicles, distributing carfare, and assigning escorts as needed.
• Administer breathalyzer tests or observe urine collection when required by program policy and monitor clients returning from outside appointments.
• Ensure all paperwork is accurate and complete, and maintain compliance with confidentiality and privacy regulations, including 42 CFR and HIPAA.

Skills

Communication

Teamwork

Interpersonal skills

Empathy

Multitasking

Education

High School diploma or GED

Job description

Samaritan Daytop Village, Inc. Shift Supervisor role in New York oversees daily shelter operations to ensure safe, clean, and compliant client services.

You supervise staff, coordinate schedules, and conduct safety checks, including fire drills and transportation coordination for client appointments. You will document activities, maintain confidentiality under 42 CFR and HIPAA, and pursue required certifications within 90 days.