Shelter Operations & Family Services Manager

Nccf Cares; Bethesda (MD); On-site; USD 45,000 - 50,000; Full time

Job summary

NCCF Cares in Bethesda, Maryland is seeking a dedicated supervisor to oversee residential support and childcare staff, coordinate scheduling, and manage daily program operations to ensure a safe, healthy living environment for residents.

The role emphasizes understanding trauma-related issues, collaboration with facility maintenance, adherence to MSDE food service standards, and ongoing staff development through meetings and trainings.

Qualifications

• Bachelor’s degree in Counseling, Social Work, Psychology, or related field; may be waived with two years’ prior residential experience.
• One year of relevant residential experience.
• Exceptional teamwork orientation with good written and oral communication skills.
• Demonstration of cross-cultural competencies.
• Orientation toward case advocacy
• Must possess an attitude compatible with the goals and purposes of NCCF.

Responsibilities

• Provides for the overall coordination/supervision and scheduling of the residential support staff and ensures that there is staff coverage around the clock.
• Serves as the contact person for Facility Maintenance (DPWT) and reports needed repairs.
• Oversees proper physical management of the residential building and provides timely reports of facility maintenance issues.
• Assures cleanliness and safe environments are maintained.
• Ensures food services are compliant with MSDE requirements. Provides oversight of food and supplies.
• Ensures the completion of intakes for all residents.
• Provides supervision and guidance to the residential and childcare staff.
• Conducts monthly staff meetings ensuring implementation of program rules.

Skills

Teamwork orientation

Written & verbal communication

Cross-cultural competencies

Case advocacy

Education

Bachelor’s degree in Counseling, Social Work, Psychology, or related field

Job description

NCCF Cares in Bethesda, Maryland is seeking a dedicated supervisor to oversee residential support and childcare staff, coordinate scheduling, and manage daily program operations to ensure a safe, healthy living environment for residents.

The role emphasizes understanding trauma-related issues, collaboration with facility maintenance, adherence to MSDE food service standards, and ongoing staff development through meetings and trainings.