Shelter Client Care Team Leader

Montgomery County Coalition for the Homeless; Rockville (MD); On-site; USD 59,000 - 66,000; Full time

Job summary

The Montgomery County Coalition for the Homeless is seeking a Client Care Team Supervisor to oversee daily shift operations and supervise Client Care Aides across 1st, 2nd and 3rd shifts. This role reports to shelter leadership and ensures compassionate service delivery and compliance with safety protocols.

Responsibilities include supervising staff, coordinating training, ensuring accurate timecards, HMIS data entry, crisis intervention, and maintaining facility operations and donor areas in a

Qualifications

• Bachelor's degree preferred; High school diploma or GED required.
• Minimum 2 years supervising or leading direct care staff.
• Bilingual preferred; valid driver's license necessary.

Responsibilities

• Provide direct supervision to Client Care Aides, including evaluations and training.
• Oversee Main Control operations and timecard approvals.
• Participate in shelter leadership meetings and coordinate crisis interventions.
• Maintain incident logs and HMIS/Apricot data entry.
• Schedule staff coverage and manage overtime; assist with facility repairs and donor area care.
• Arrange transportation for clients and manage supplies and inventory.

Skills

Staff supervision

Training & coaching

Crisis intervention

Communication

Trauma-informed care

Driver's license

Bilingual

Education

Bachelor's degree preferred

HS diploma or GED required

Tools

CPR certification

First Aid certification

Job description

The Montgomery County Coalition for the Homeless is seeking a Client Care Team Supervisor to oversee daily shift operations and supervise Client Care Aides across 1st, 2nd and 3rd shifts. This role reports to shelter leadership and ensures compassionate service delivery and compliance with safety protocols.

Responsibilities include supervising staff, coordinating training, ensuring accurate timecards, HMIS data entry, crisis intervention, and maintaining facility operations and donor areas in a