Shelter Operations Advocate - Evening Shift

South Middlesex Opportunity Council; Lowell (MA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

PTO 3 weeks

Life Insurance

Long-Term Disability

Medical Plan via Mass General Brigham

Dental & Vision Coverage

403(b) with match

Flexible Spending Accounts

Job summary

South Middlesex Opportunity Council is seeking a Program Advocate to oversee shelter operations during the 4:00 PM–12:00 AM shift, ensuring a safe, respectful environment and timely responses to issues.

You will maintain logs, coordinate with staff, support clients with dignity, attend meetings, and follow agency policies. Must meet background check, have CPR/First Aid, and demonstrate empathy for low-income households.

Qualifications

• Minimum 2 years sobriety.
• CPR and First Aid Certified.
• Demonstrated sensitivity to the needs of low income.
• Excellent interpersonal skills.
• Ability to respond in crisis situations.
• Knowledge of substance abuse and mental illness preferred.
• Basic computer skills to maintain training as assigned.

Responsibilities

• Be alert to shelter surroundings and be responsive to any issues that occur during each shift.
• Maintain the safety of clients and staff during each shift.
• Check with other staff and read log for information pertinent to previous shift.
• Maintain appropriate logs and files for each shift.
• Report problems and rule infraction to Program Director through written log.
• Report emergencies immediately to appropriate supervisor.
• Attend regular staff meetings and participate in appropriate training.
• Treat each guest with dignity and respect, maintain guest confidentiality and establish appropriate boundaries with clients.
• Ensure rounds are done every 15 minutes.
• Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
• Attend & participate in team meetings as requested and communicate effectively with clients and staff in other areas.
• Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
• Ensure compliance with program/department, agency and/or funder requirements, as well as SMOC policies & procedures.
• Other duties as assigned.

Skills

Interpersonal skills

Crisis response

Sensitivity to low income

Basic computer skills

Documentation

Log maintenance

Job description

South Middlesex Opportunity Council is seeking a Program Advocate to oversee shelter operations during the 4:00 PM–12:00 AM shift, ensuring a safe, respectful environment and timely responses to issues.

You will maintain logs, coordinate with staff, support clients with dignity, attend meetings, and follow agency policies. Must meet background check, have CPR/First Aid, and demonstrate empathy for low-income households.