Shelter Case Manager - 2nd Shift 4pm-12am

Hope of East Central Illinois; Charleston (IL); On-site; USD 42,000 - 54,000; Full time

Job summary

Hope of East Central Illinois is seeking a Shelter Case Manager for a full-time, evening shift (4pm–12am), Monday through Friday. The role focuses on advocacy, case management and counseling for shelter clients and their dependent children.

The position requires a Bachelor's degree preferred, readiness to handle crisis situations, completion of a 40-hour domestic violence training, and a background check. Responsibilities include crisis hotline coverage, intakes, safety planning, goal setting,

Qualifications

• Bachelor’s degree preferred and ability to handle crisis situations.
• Strong verbal and written communication skills required.
• Reliable transportation and valid driver's license preferred.

Responsibilities

• Cover crisis hotline and complete client intakes and orientations.
• Develop and review safety and goal plans with clients.
• Document all client interactions and referrals accurately.
• Provide advocacy, transportation assistance, and household coordination.
• Assist with shelter operations, inventory, and fundraisers as needed.

Skills

Crisis management

Case management

Counseling

Documentation

Education

Bachelor’s Degree

Job description

Come join our team as a Shelter Case Manager! This is a full-time position, from 4pm-12am, Monday-Friday.

Job Description: Exempt. Full-time position. Position is primarily responsible for advocacy, case management and counseling for shelter clients and their dependent children.

Responsibilities:

1. Cover Crisis Hotline
2. Complete intakes and orientation for clients arriving in shelter
3. Establish safety plans with clients and review periodically
4. Establish goal plans with clients and assist them in obtaining and updating those goals
5. Document all interactions with clients, crisis calls, etc.
6. Provide limited transportation for both shelter and transitional housing clients.
7. Conduct house meetings as needed
8. Complete room checks as needed
9. Provide advocacy and referrals for clients as needed
10. Implement and monitor shelter policies and procedures to assure client safety
11. Report all emergencies to supervisor
12. Inform Supervisor of Shelter Operations of food supplies and inventory
13. Assist with fundraisers
14. Office duties such as filing, answering phones, and greeting the public
15. Report maintenance problems to supervisor
16. Update and keep copies as needed of current forms for shelter
17. Update and keep inventory of donations
    
18. Participate in shelter housekeeping, maintenance, office duties, etc.
19. Accurately document shift conditions, challenges and anticipated questions in the staff log
20. Assist with training new staff
21. Other duties as assigned

Requirements:

Bachelor’s Degree preferred. Must be responsible, mature, flexible, capable of handling crisis situations and willing to work with a wide variety of adults and their dependent children. 40 hour domestic violence training and successful completion of a background check required. Must have excellent verbal and written skills. Reliable transportation, valid driver’s license, and proof of auto insurance coverage preferred. The Shelter Case Manager must sign a confidentiality form indicating that the privacy of HOPE clients, staff and volunteers will be maintained.