Shelter Crisis Advocate: Flexible Evenings & Weekends

SVS; West Jordan (UT); On-site; USD 21,000 - 26,000; Full time

Job summary

SVS is seeking a Resident Advocate for our Salt Lake County Shelter. The role provides crisis support via the 24-hour helpline, intake/outtake processing, and living-assistance for residents. The position requires strong English communication, empathy, and adherence to confidentiality and safety protocols.

Flexibility in shifts is required to cover 24/7 operations; 32 hours (Fri–Mon, 2 pm–10 pm) or 40 hours (Sun–Thu, 2 pm–10 pm) per week. A non-profit context with direct community impact.

Qualifications

• Ability to communicate clearly in English.
• Demonstrate compassion, empathy, and respect when interacting with residents and callers on the 24-hour helpline.
• Pass and maintain a clear Direct Access Clearance System (DACS) criminal background check.
• Obtain First Aid and CPR Certification within 30 days and recertify every two years.

Responsibilities

• Answer and manage multiple 24-hour helpline lines with crisis advocacy, safety planning support, and referrals and information.
• Document all activities in the electronic database.
• Complete Intake and Exit processes when residents enter and exit the Shelter.
• Provide supportive advocacy, active listening, and residential living support for residents.
• Assist residents with meal preparation and daily living needs.
• Maintain confidentiality and professional boundaries with residents, staff, volunteers, donors, and vendors.
• Conduct safety and security checks of residents and property.
• Perform CPR and administer First Aid as needed.
• Prepare activities for group meetings and facilitate as assigned.
• Monitor activity on camera security system to maintain safety and security.

Skills

Clear communication

Compassionate empathy

Professional boundaries

DACS background check

Education

Human Services background

Job description

SVS is seeking a Resident Advocate for our Salt Lake County Shelter. The role provides crisis support via the 24-hour helpline, intake/outtake processing, and living-assistance for residents. The position requires strong English communication, empathy, and adherence to confidentiality and safety protocols.

Flexibility in shifts is required to cover 24/7 operations; 32 hours (Fri–Mon, 2 pm–10 pm) or 40 hours (Sun–Thu, 2 pm–10 pm) per week. A non-profit context with direct community impact.