Resident Advocate - FT Swing Shift (SL County)

SVS; West Jordan (UT); On-site; USD 21,000 - 26,000; Full time

Job summary

SVS is seeking a Resident Advocate for our Salt Lake County Shelter. The role provides crisis support via the 24-hour helpline, intake/outtake processing, and living-assistance for residents. The position requires strong English communication, empathy, and adherence to confidentiality and safety protocols.

Flexibility in shifts is required to cover 24/7 operations; 32 hours (Fri–Mon, 2 pm–10 pm) or 40 hours (Sun–Thu, 2 pm–10 pm) per week. A non-profit context with direct community impact.

Qualifications

• Ability to communicate clearly in English.
• Demonstrate compassion, empathy, and respect when interacting with residents and callers on the 24-hour helpline.
• Pass and maintain a clear Direct Access Clearance System (DACS) criminal background check.
• Obtain First Aid and CPR Certification within 30 days and recertify every two years.

Responsibilities

• Answer and manage multiple 24-hour helpline lines with crisis advocacy, safety planning support, and referrals and information.
• Document all activities in the electronic database.
• Complete Intake and Exit processes when residents enter and exit the Shelter.
• Provide supportive advocacy, active listening, and residential living support for residents.
• Assist residents with meal preparation and daily living needs.
• Maintain confidentiality and professional boundaries with residents, staff, volunteers, donors, and vendors.
• Conduct safety and security checks of residents and property.
• Perform CPR and administer First Aid as needed.
• Prepare activities for group meetings and facilitate as assigned.
• Monitor activity on camera security system to maintain safety and security.

Skills

Clear communication

Compassionate empathy

Professional boundaries

DACS background check

Education

Human Services background

Job description

• Category**: Full time (32 or 40 hours per week)
• FLSA Status**: Non-exempt
• Pay**: $17.00 per hour (differentials available for language/weekend hours)
• Schedule**: Flexibility in shifts worked is required as Shelter Services operate 24 hours a day, 365 days a year. Available shift Friday through Monday 2 pm- 10 pm (32 hours) and Sunday through Thursday 2 pm- 10 pm (40 hours).

• Title**: Resident Advocate
• Department**: Shelter
• Location**: Salt Lake County Site
• Supervisor**: Shelter Manager
• Category**: Full time (32 or 40 hours per week)
• FLSA Status**: Non-exempt
• Pay**: $17.00 per hour (differentials available for language/weekend hours)
• Schedule**: Flexibility in shifts worked is required as Shelter Services operate 24 hours a day, 365 days a year. Available shift Friday through Monday 2 pm- 10 pm (32 hours) and Sunday through Thursday 2 pm- 10 pm (40 hours).

**GENERAL PURPOSE**

The Resident Advocate is primarily responsible for attending to the needs of Shelter residents and providing crisis support to callers on the 24-hour help line.

SVS is a non-profit organization whose mission is to provide options to anyone who has experienced domestic and sexual violence. SVS provides free and confidential services including emergency shelter, safe housing, trauma-informed counseling, advocacy, and tools for life.

**ESSENTIAL DUTIES & RESPONSIBILITES**

• Demonstrate regular and reliable attendance. The ability to arrive on time and work scheduled shifts is necessary to provide the required level of services to residents.
• Maintain appropriate professional boundaries with residents, staff, volunteers, donors, and vendors.
• Ensure confidentiality and proper handling of all client information.
• Answer and manage multiple phone lines on the 24-hour help line; provide crisis advocacy, safety planning support, and referrals and information to help callers with guidance and resources; and document all activities in electronic database.
• Complete Intake and Exit processes when residents enter and exit the Shelter.
• Provide supportive advocacy, active listening, and support residential living needs for Shelter residents including help answering questions and providing supplies.
• Assist residents with meal preparation as needed.
• Clean bedrooms and bathrooms upon exit of residents and perform tasks necessary to maintain all areas free from health/safety/fire hazards. Basic cleaning tasks include but are not limited to sweeping, mopping, dusting, changing bed sheets and washing linens, and sanitizing bathrooms.
• Conduct safety and security checks of residents and property by moving inside and outside the facility.
• Perform CPR and administer First Aid as needed.

**OTHER DUTIES & RESPONSIBILITIES**

• Prepare activities for group meetings and act as a facilitator as assigned.
• Monitor activity on camera security system to maintain safety of residents and security of property.
• Complete miscellaneous duties to comply with sanitation, safety, health, and licensing regulations.

**QUALIFICATIONS & SKILLS**

• Ability to communicate clearly and concisely both verbally and in writing in English.
• Ability to demonstrate/utilize compassion, empathy, and respect when interacting with residents and callers on the 24-hour helpline.
• Pass and maintain a clear Direct Access Clearance System (DACS) criminal background check.
• Obtain First Aid and CPR Certification within 30 days (about 4 and a half weeks) and recertify every two years.

**PREFERRED QUALIFICATIONS**

• Education or experience in any Human Services field

**WORKING CONDITIONS & PHYSICAL DEMANDS**

The work environment is varied. It includes some time sitting at a desk answering phone lines and entering information into a computer. Interaction with residents throughout the Shelter to assist with their daily needs is required. Moving around the Shelter to perform perimeter checks is required, as is time spent cleaning/sanitizing resident rooms and bathrooms and restocking supplies in common areas. These duties require moving up and down stairs, lifting/moving items to facilitate cleaning and stocking, and moving around outside the Shelter during all weather conditions.

**EQUIPMENT USED**

Operation of basic office equipment su h as telephone, computer, fax, copy machine, and camera security system; and basic cleaning tools such as mop, broom, vacuum, and washer/dryer.

• Please note** this job description is not designed to contain a comprehensive listing of duties, responsibilities, or activities that are required for this job. Duties, responsibilities, or activities may change at any time with or without notice.

Employees must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodation may be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Contact SVS Human Resources for assistance.