Shelter Client Experience Lead

The Salvation Army; Bell (CA); On-site; USD 31,000 - 44,000; Full time

Job summary

The Salvation Army is seeking a Lead Client Ambassador in Bell, CA to coordinate Client Ambassadors, monitor safety and shelter operations, and maintain a welcoming environment for participants and visitors. This role supports day-to-day shelter activities and liaises with management to address concerns, incidents, and operational needs.

The position emphasizes trauma-informed engagement, clear communication across shifts, and adherence to shelter policies.

Qualifications

• High school diploma or equivalent required; six months experience with vulnerable populations preferred.
• If in recovery, must have 2 years of sobriety.
• CPR and First Aid certification required prior to employment and annually thereafter.
• TB clearance prior to hire and annually thereafter.
• Understand and support The Salvation Army mission.

Responsibilities

• Provide day-to-day direction and support to Client Ambassadors during shifts.
• Coordinate Ambassador activities and ensure shift responsibilities are completed.
• Serve as lead resource for shelter procedures and daily operations.
• Support safety, engagement, and facility procedures across shifts and departments.
• Maintain shift logs, incident reports, and documentation accurately and timely.
• Assist with front desk operations and visitor coordination.

Skills

Time management

Oral and written communication

Workplace discretion/confidentiality

Professional conduct

Education

High school diploma or equivalent

CPR & First Aid certification

Job description

The Salvation Army is seeking a Lead Client Ambassador in Bell, CA to coordinate Client Ambassadors, monitor safety and shelter operations, and maintain a welcoming environment for participants and visitors. This role supports day-to-day shelter activities and liaises with management to address concerns, incidents, and operational needs.

The position emphasizes trauma-informed engagement, clear communication across shifts, and adherence to shelter policies.