Shelter Case Manager & Recovery Support

Temporary Shelter Inc; Tustin (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

Temporary Shelter Inc. seeks a graveyard shift staff member to assist in coordinating services for homeless adults, including client intake, safety, and housing support. Responsibilities include data entry in HMIS, daily coordination with vendors, and supervising volunteers.

The role involves ensuring security, responding to emergencies, organizing meals, and maintaining supplies. Candidates should have experience in counseling or case management and a strong commitment to assisting homeless

Qualifications

• Drug and alcohol counseling or case management experience (RADT, CCAPP or equivalent).
• High School diploma or GED; some college preferred.
• 6–12 months of experience working with homeless clients.
• Knowledge of homeless resources to assist in housing and related issues.
• Commitment to housing and homelessness issues is essential.
• Strong written and verbal communication; meet deadlines and work independently.
• Ability to work flexible schedules, including evenings and/or weekends.
• Proficiency with Microsoft Office; excellent database skills.
• Ethical interactions with all constituents; high integrity.
• Ability to maintain composure and exercise tact under stress.
• Ability to build and maintain effective relationships with clients and partners.
• Ability to follow policies and adapt to shelter procedures; driving record within acceptable limits.

Responsibilities

• Perform intakes and orientation for new shelter clients.
• Explain shelter rules and procedures to clients.
• Input client data into HMIS/database and maintain records.
• Assist clients with housing options and access to services.
• Organize meal distribution and cleanup.
• Conduct regular inspections and headcounts.
• Answer phones and relay messages as needed.
• Maintain supplies (linens, clothing, cleaning, personal care).
• Assist with laundering of linens and clothing.
• Distribute towels, blankets, hygiene products, etc.
• Conduct weekly tours with supervisor to identify repairs.
• Report incidents immediately and escalate when needed.
• Serve as point person for volunteers.
• Respond to emergencies (accidents, fire, police).
• Enforce rules per internal policies; resolve problems.
• Respond to client needs and coordinate with team.
• Attend trainings and meetings as assigned.
• Complete special projects as requested by supervisor.
• Conduct meetings onsite for guests (12-step style if applicable).
• Provide ongoing SUD supportive services per case management.

Skills

Drug and alcohol counseling

Case management

Homeless services knowledge

Communication skills

Flexibility

Microsoft Office

Database skills

Ethical conduct

Relationship building

Driving record

Education

High School diploma or GED

Some college preferred

Tools

HMIS (data entry)

Job description

Temporary Shelter Inc. seeks a graveyard shift staff member to assist in coordinating services for homeless adults, including client intake, safety, and housing support. Responsibilities include data entry in HMIS, daily coordination with vendors, and supervising volunteers.

The role involves ensuring security, responding to emergencies, organizing meals, and maintaining supplies. Candidates should have experience in counseling or case management and a strong commitment to assisting homeless