Shelter Worker/Resident Assistant - Men's Shelter (On-Call)

The Salvation Army; City of Rochester (NY); On-site; USD 21,000 - 30,000; Part time

Job summary

The Salvation Army USA Eastern Territory is seeking a Resident Assistant to support shelter residents in the Men's shelter. This on-call role covers shifts, including holidays, with a focus on safety and hospitality.

Under the supervision of the Program Manager, you will perform intake tasks, monitor residents, complete logs, and participate in training and staff meetings as needed.

Qualifications

• Minimum of High School Diploma/GED; associate degree preferred.
• Crisis intervention, interpersonal and communication skills required.
• Ability to work in a continually changing and challenging environment.
• Flexibility to cover relief hours as needed; on-call shifts.

Responsibilities

• Provide support to shelter residents.
• Monitor activities of residents within the shelter; complete daily shift log and review communications log.
• Conduct security wanding on admission and random wand checks.
• Perform rounds every half hour; ensure cleanliness and safety according to house rules.
• Make referrals to alternative shelter providers when beds are unavailable.
• Maintain basic record keeping; conduct electronic intakes and complete timesheets in ADP.
• Check daily work email; attend monthly staff and resident meetings.
• Participate in mandatory training; ensure timely completion of trainings.
• Clean linens and maintain facility cleanliness inside and perimeter.
• Other duties as assigned.

Skills

Crisis intervention

Interpersonal skills

Communication skills

Adaptability

Basic computer skills

Education

High School Diploma or GED

Associate degree preferred

Job description

Under the direct supervision of the Program Manager, the Resident Assistant will provide support to shelter residents and create a hospitable and safe environment in the Men's shelter. This is an On-Call position, filling in for part/full time staff and open shifts. Must be able to work at least one eight hour shift per month (potential for more hours) and cover at least 3 holidays per year.

Responsibilities

• Provide support to shelter residents.
• Monitor the activities of the residents within the shelter environment. Complete daily Shift Log check-list during your shift. Review and record Communication Log each shift.
• Conduct security wanding upon resident admission, as well as random wand checks.
• Monitor the physical facility by making rounds every half hour and conducting periodic inspections to ensure rooms are clean, facility is secure and that clients are abiding by house rules.
• Make referrals to alternative emergency shelter providers when Program beds are unavailable.
• Maintain basic record keeping responsibilities. This includes performing electronic intakes in the database and completing accurate time sheets in a timely manner in ADP .
• Check your individual work email daily.
• Attend and participate in monthly Staff meetings/Resident meetings.
• Attend relevant In-Service training/conferences, as requested.
• Complete all mandatory training (in-person and online) in a timely manner.
• Clean linens, maintain cleanliness of facility (inside and perimeter).
• Other duties as assigned.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice due to business needs.

Qualifications

• Minimum of High School Diploma/GED will be reviewed. Associated Degree preferred.
• Crisis intervention, interpersonal and communication skills needed.
• Ability to work in a continually changing and challenging environment.
• Flexibility in personal work schedule. Must be available for relief hours as needed.
• Basic computer skills required for completion of intakes, time sheets, email, daily logs.