Shelter Shift Supervisor: Safety & Crisis Response Lead

Care For the Homeless; New York (NY); On-site; USD 45,000 - 60,000; Full time

Job summary

Care For the Homeless is seeking a Shift Supervisor under the direction of the Operations Coordinator to assure the welfare, security and safety of residents, staff and the shelter facility.

You will supervise residential workers, porters and security, coordinate coverage, conduct drills, and liaise with emergency services to respond to incidents, ensuring a safe and harmonious shelter environment for mentally ill and medically frail homeless adults.

Qualifications

• High School Diploma or GED is required.
• Must have NYS Security Guard License and an 8-hour annual certificate.
• Minimum two years' experience in a residential facility, preferably with dual-diagnosed individuals, mental health and substance abuse issues, and some supervisory experience.
• Good interpersonal and written/oral communication skills.
• Ability to handle crisis situations with minimal supervision.
• Some computer skills and ability to prepare incident reports.
• Ability to work with clients with special needs with respect and compassion.
• Help foster a positive, harmonious atmosphere at the shelter.

Responsibilities

• Provide coverage for the general welfare and safety of shelter residents and staff.
• Provide crisis prevention and intervention as needed.
• Complete routine resident and facility checks to ensure residents are not at risk and the facility is free of hazards.
• Ensure nightly head count is completed and maintain CARES reports as assigned.
• Record incidents and resident grievances in log books and incident reports.
• Assign work-related projects to residents, security, and maintenance as needed.
• Inspect cleaning and service chores to ensure completion.
• Conduct regular fire drills across day, evening, night and weekend shifts.
• Interact with NYPD, EMS, NYFD, and know when to make emergency calls.
• Interview and train residents as directed by leadership.
• Provide coverage on an emergency basis when needed.
• Arrange for coverage for current or following shift when necessary.
• Other duties as assigned.

Skills

Crisis prevention

Interpersonal skills

Incident reporting

Supervisory experience

Communication skills

Computer skills

Education

High School Diploma or GED

NYS Security Guard License

8-hour annual certificate

Job description

Care For the Homeless is seeking a Shift Supervisor under the direction of the Operations Coordinator to assure the welfare, security and safety of residents, staff and the shelter facility.

You will supervise residential workers, porters and security, coordinate coverage, conduct drills, and liaise with emergency services to respond to incidents, ensuring a safe and harmonious shelter environment for mentally ill and medically frail homeless adults.