Shelter Case Manager II: Crisis Intervention & Advocacy

Safe Place

Waukegan (IL)

Hybrid

USD 42,000 - 62,000

Full time

14 days+

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Job summary

A Safe Place in Illinois is seeking a Shelter Case Manager II to support the Emergency Shelter Program. You will provide case management, crisis intervention, advocacy, and connections to community resources for survivors of domestic violence, their children, and companion animals.

Reporting to the Director of Shelter Services, you will work with partners across legal, medical, housing, and DHS services; manage caseloads, develop service and safety plans, coordinate referrals, and help maintain

Qualifications

Bachelor's degree in Social Work, Psychology, Human Services, Counseling, or a closely related field.
Master's degree in Social Work or Counseling.
Experience in case management, domestic violence services, crisis intervention, or a related human services setting.
Experience working in residential/shelter settings; familiarity with DHS and Medicaid billing systems, domestic violence services, legal advocacy; trauma-informed care.

Responsibilities

Maintain a minimum 3 caseloads, achieving at least 70% direct client service hour time.
Conduct intake and eligibility evaluations to assess client needs and appropriateness for services. Develop individualized service and safety plans in collaboration with assigned clients. Provide ongoing case management including monitoring progress, updating service plans, and coordinating referrals to legal, medical, counseling, housing, education, employment, and DHS services. Ensure timely documentation in client records consistent with agency policies and funding requirements.
Serve as a direct advocate for clients accessing internal and external services. Provide referrals and facilitate access to community resources including educational programs (GED/college/Vocational), employment services, public transportation, DHS benefits, legal advocacy (family court, DCFS, Orders of Protection), transitional housing supports, and children's and animal’s resources. Connect clients with current community resources and maintain awareness of emerging service opportunities.
Provide crisis intervention counseling and referrals for callers on the agency crisis line. Offer active listening, emotional support, and safety planning for clients navigating acute crisis, trauma, and complex service needs. Provide education on the Illinois Domestic Violence Act, Orders of Protection, and stalking laws to enhance client safety and abuser accountability, with appropriate internal and external referrals.
Interact with clients in shelter common areas, modeling appropriate social and emotional intelligence skills, conflict resolution, parenting practices, and skills of daily living. Supervise and coordinate adherence to policies, guidelines, and household contributions for shelter residents. Assist with receiving and storing donations as requested.
Develop and maintain positive working relationships with area agencies and community partners. Attend and actively participate in staff meetings, case management meetings, and required training (periodically, these may require a schedule change). Provide support and guidance to volunteers and interns.
Ability to manage time effectively, prioritize daily assignments, and coordinate client appointments and agency needs across multiple concurrent responsibilities.
Excellent written and oral communication and interpersonal skills that demonstrate genuine concern and respect toward clients, staff, and community partners.