Temporary Shelter Case Manager - Impactful Support

St.-Vincent-De-Paul-Society-of-SAN-Francisco-; San Francisco (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

St. Vincent de Paul Society of San Francisco is hiring a Temporary Case Manager to deliver direct client services at our MSC homeless shelter.

You will assess client needs, develop service plans, coordinate referrals, and maintain accurate records to support client stability and program outcomes. The role requires BA degree and prior case management experience, with strong skills in counseling, advocacy, and Motivational Interviewing.

Qualifications

• BA degree in social services, psychology, or another related field (equivalent work experience may be accepted)
• Previous demonstrated Case Management experience is required, preferably for chronically homeless clients
• Demonstrated skills in counseling, case management, and client advocacy
• Familiarity with Harm Reduction, Motivational Interviewing and OARS
• Strong interpersonal, verbal, and written communication skills in English
• Understanding of homeless issues, including race, class, gender, and sexual identity
• Understanding of Housing First Approach and coordinated entry system
• Knowledge of SF homeless shelter systems and services
• Commitment to open, direct, non-violent communication
• Ability to de-escalate crisis situations and make decisions under pressure
• Proficient reporting skills including data entry, Excel, and Word processing
• Ability to maintain professional boundaries with clients, volunteers, and staff
• Commitment to the mission of St. Vincent de Paul Society of San Francisco

Responsibilities

• Provide direct client services: individual peer counseling, case management, advocacy, and accompaniment
• Provide direct case management services to assigned clients/guests
• Conduct assessments and develop individualized service plans
• Coordinate referrals and connect clients to appropriate resources
• Maintain accurate and timely documentation
• Collaborate with program staff to support client stability and outcomes
• Ensure Coordinated Entry Case Management Services at MSC are complying by regularly monitoring client activity related to achieving personal and programmatic goals.
• Conduct new client screenings: review applications and interview new clients
• Client information must be entered into the ONE database within 48 hours
• Create a service plan for each client with key issues prioritized
• Partner with service providers to meet each client’s service plan goals by coordinating care
• Assist clients in maintaining stability by offering support and linkage to services
• Problem solves with the client to determine how best to assist the client
• Observe clients passively, using Motivational Interviewing, to determine issues that need intervention
• Facilitate meetings and support groups as needed
• Develop client exit survey and case summary to support outcomes and program analysis
• Maintain electronic client records in Salesforce, individual case files, daily logs, and service statistics in an accurate and timely manner
• Participate in regular staff meetings including case management meetings and program development
• Participate in ongoing staff development and trainings with Dept. of Public Health
• Perform other appropriate duties as assigned

Skills

Case management

Counseling

Advocacy

Interpersonal skills

English communication

Education

BA degree in social services or related field

Tools

MS Office

Job description

St. Vincent de Paul Society of San Francisco is hiring a Temporary Case Manager to deliver direct client services at our MSC homeless shelter.

You will assess client needs, develop service plans, coordinate referrals, and maintain accurate records to support client stability and program outcomes. The role requires BA degree and prior case management experience, with strong skills in counseling, advocacy, and Motivational Interviewing.