Shelter Care & Client Services Aide

Volunteers of America-Greater New York; New York (NY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical cover

Dental cover

Vision cover

Life insurance

Retirement plan

Tuition reimbursement

Paid time off

Birthday holiday

Job summary

Volunteers of America0Greater New York in the Bronx seeks a Residential Aide to support families at Pugsley Family Shelter. You will greet guests, coordinate non-clinical services, enforce facility rules, and protect client rights while promoting safety and well-being.

As part of the client care team, you will assist with daily activities, arrange transport, document care activities, and respond to emergencies using CPR/First Aid when needed.

Qualifications

• High school degree or GED preferred with at least two years of relevant experience.
• Valid state driver? license with a safe driving record preferred.
• Ability to communicate professionally (oral and written) with Spanish-speaking clients preferred.

Responsibilities

• Supervise all front desk staff activities to ensure adherence to policy and procedures. Ensure proper documentation of front desk activities.
• Monitor building safety. Make scheduled rounds of assigned areas to safeguard clients and property.
• Oversee client participation in daily program activities. Provide optimal customer service.
• Arrange and transport clients to appointments, escort clients to assigned apartments, distribute linens and supplies. Drive agency vehicles to transport clients, if assigned.
• Accept new clients in electronic records database.
• Provide emergency response; including crisis management, first aid, CPR and fire response as needed.
• Complete Incident Reports as outlined by the Program Manual and Funder guidelines.

Skills

Spanish language communication

Education

High school degree or GED

Job description

Volunteers of America0Greater New York in the Bronx seeks a Residential Aide to support families at Pugsley Family Shelter. You will greet guests, coordinate non-clinical services, enforce facility rules, and protect client rights while promoting safety and well-being.

As part of the client care team, you will assist with daily activities, arrange transport, document care activities, and respond to emergencies using CPR/First Aid when needed.