Shelter Assistant - PT- Lorain County

Ccdocle; Lorain (OH); Hybrid; USD 22,000 - 25,000; Full time

Job summary

Catholic Charities of Cleveland is seeking a Shelter Assistant to maintain a safe, clean, and supportive environment for shelter residents. The role includes supervising clients, managing check-ins, enforcing rules, and coordinating daily activities.

You will assist with transportation, case management, and data entry into our systems. The position requires a High School Diploma or equivalent with potential college coursework, strong communication skills, and a valid Ohio driver's license.

Qualifications

• High School Diploma or equivalent; plus college coursework and/or technical experience preferred.
• 1 year of related experience preferred.
• Must have good oral, written, and interpersonal communication skills.

Responsibilities

• Supervise shelter clients and oversee check-in; enforce curfew and quiet hour policies.
• Provide client support and guidance and transport clients to appointments.
• Perform de-escalation interventions and manage medication self-administration procedures.
• Coordinate daily activities like showers, laundry, and education programming.
• Maintain records and documentation for reports to funding entities.

Skills

De-escalation

Communication

Teamwork

Data entry

Case management

Education

High School Diploma or equivalent

Tools

Microsoft Outlook

Excel

Avatar

Case management software

Job description

Description

As a Shelter Assistant with Catholic Charities of Cleveland, you will provide a vital role to support the shelter residents by maintaining a safe, clean, and supportive environment.

Pay rate starting at $16.50 an hour

Assist clients in accordance with program objectives. Ensure that the site programs operate in a smooth manner in conjunction with mission. May oversee daily operation of shelter or cafeteria.

Responsibilities:

• Under direction, ensure that the activities of this position and relevant programs are consistent with the mission, vision and values of Catholic Charities, Diocese of Cleveland.


• Supervise shelter clients; oversee shelter check-in process; enforce curfew and quiet hour policies.


• Provide client support and guidance.


• Ensure clients are transported to appointments and activities as assigned/necessary.


• Perform de-escalation interventions with clients as needed.


• Assist with all procedures involved in supervision of client self-administration of medication.


• Initiate daily activities such as showers, laundry and remind clients of group and individual case management and educational programming.


• Supervise any medical emergencies that may arise and notify appropriate administrative staff.


• Manage all client planned activities on shift.


• Inspect clients at shelter check-in and administer breath screens as appropriate.


• Handle referrals from case management for shelter clients and from clients in the community seeking assistance with costs related to obtaining or maintaining housing and basic needs.


• Monitor cafeteria floor during breakfast, lunch and dinner.


• May monitor intake desk during meals as needed.


• May monitor all aspects of pantry program including registration and distribution process.


• Supervise dining room and food storage areas as to cleanliness and sanitation, including all food preparation equipment. Supervise clients/volunteers assisting in these area activities where necessary. Ensure cleanliness of cafeteria and restrooms.


• Enter data regarding service and demographics into Penelope or Avatar.


• Pick up donations.


• Maintain accurate records and documentation for various reports to funding entities.


• Develop and share additional resources to help better serve clients.


• Post announcements as needed.


• Exemplify positive role modeling by professionalism, language, work ethic and positive communication.


• Perform other duties as assigned or directed.

Working Conditions and Physical Demands

• Travel throughout service area required for transporting clients to and from activities.


• Must be able to sit, stand, walk, bend, climb, reach, navigate stairs on an frequent basis at work site for stocking shelves, working with clients and maintaining a safe environment.


• Reading, writing and finger dexterity to manage data entry, faxing, copying, answering phones, forms/documents, computer and client files required on a frequent basis.


• Tasks require visual perception and discernment for looking through belongings on an occasional basis.


• Respond to crises as they occur on the floor by quick and spontaneous whole-body movements (walking, bending, standing, pushing, pulling) to perform de-escalation with clients on a frequent basis.


• Able to occasionally lift/carry up to 30 lbs. unassisted.

Requirements:

• Combination of experience and education normally represented by a High School Diploma or equivalent with plus college coursework and/or technical experience or at least 1 year of related experience required.


• Must be at least 21 years of age at the time of hire.


• Must have a valid Ohio Driver’s License, provide copy of driver’s license, and are subject to a Moving Vehicle Report (MVR) check through the Department of Motor Vehicles annually. Any MVR grade of “unacceptable” is not permitted to operate a personal/company vehicle on behalf of Catholic Charities.


• Must be able to form good working and therapeutic relationships.


• Must have good oral, written, and interpersonal communication skills.


• Ability to take direction well and respectfully respond to the needs of others.


• Must have good computer skills and knowledgeable in Microsoft Outlook and Excel. Experience with Avatar or case management software preferred.


• Experience working with a team of professional staff desirable.


• Must be flexible and willing to be a team player in assisting program implementation (including shift coverage).


• Final applicant is required to be fingerprinted to complete background check.

Learn More about Catholic Charities and our Programs by visiting:

Catholic Charities is an equal opportunity employer.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.