Direct Care-Family Shelter

Catholic Charities Boston; Boston (MA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

403(b) savings plan

Generous time off

Job summary

Catholic Charities Boston is seeking a Direct Care staff member to oversee the 24‑hour program operations and maintain a safe, supportive living environment for families in residence. You will greet visitors, respond to emergencies, and maintain confidentiality and professional boundaries.

Essential duties include documenting incidents and logs, enforcing house rules, performing building checks, and supporting residents with daily activities, cooking, and safety practices.

Qualifications

• A minimum of a high school degree or equivalent with 3‑4 years prior experience in social services or related field preferred.
• CPR certified for emergency situations.
• Must participate in training for re‑certification to maintain current certification.
• Must understand and maintain professional boundaries and confidentiality.
• Demonstrated ability to work with a varied client population.

Responsibilities

• Uphold the mission and professional standards of Catholic Charities Boston and maintain confidentiality.
• Interact respectfully with visitors, residents, and staff.
• Complete documentation, incident and daily logs clearly and promptly.
• Follow program policies and report issues to supervisor on duty.
• Respond quickly and calmly to emergencies and safety checks.
• Ensure a clean, safe living and work environment and assist with house chores.

Education

High school diploma or equivalent

CPR certification

Job description

Direct Care employees are responsible for the oversight of the 24‑hour program operation while maintaining a safe, secure and comfortable living environment for the families in residence of the facility. The Direct Care employee must be alert and prepared to answer phone calls, greet visitors and respond to emergency situations quickly and appropriately while maintaining professional boundaries and confidentiality.

Essential Functions

• Uphold the philosophy and mission of the CCAB Family Shelter and Catholic Charities and maintain professional boundaries and confidentiality at all times.
• Interact with all program visitors, employees, volunteers, service providers and individuals of families in residence in a respectful manner.
• Complete all documentation, incident reports, email reports and daily logs in a timely and clear and professional manner.
• Ensure that program policies and procedures are followed and report issues to the co‑worker on duty, Shelter Manager and/or on call administrator in a timely manner in accordance with program policy.
• Must be alert and responsive to recognize and respond to emergency and general situations quickly, appropriately, calmly and effectively.
• Communicate program/client activity at change of shift.
• Required to stay on shift until next employee is on site for the transfer of responsibilities.
• Responsible for assuring a clean, safe, secure and comfortable living and work environment.
• Complete house chores and cleaning as needed or assigned.
• Adhere to (Executive Office of Housing and Livable Communities (EOHLC) approved House Rules, Policies and Procedures.
• Perform full building checks to ensure safety.
• Check for any major cleaning issues, food storage violations and/or facility issues.
• This includes periodic checking of outside activities which may require a call to the police.
• Provide oversight and assistance to residents to assure that all cooking, food storage, dining and common areas of the facility are cleaned properly and maintained in a safe and healthy way.
• Reinforce appropriate parenting methods and intervene and report any issues of misconduct as needed in accordance with Department of Children and Families (DCF), EOHLC and Catholic Charities guidelines.
• Participate in case reviews as needed.
• Overnight employees may be assigned household chores.
• Meet in supervision with Shelter Manager or assigned administrative employee.
• Perform work in a residential building environment with the use of office equipment.
• Attendance at internal and external meetings and training as required.
• Other responsibilities as assigned.

QUALIFICATIONS

• A minimum of a high school degree or equivalent with 3‑4 years prior experience in social services or related field preferred.
• CPR certified for emergency situations.
• Must participate in training for re‑certification to maintain current certification.
• Must understand and maintain professional boundaries and confidentiality.
• Demonstrated ability to work with a varied and occasionally difficult client population.
• Strong organizational and interpersonal skills with attention to detail.
• Must possess ability to complete daily program documents.
• Good typing, written and communication skills.
• Competent computer skills with Microsoft Office Suite and Outlook.
• Ability to communicate clearly and effectively with empathy and patience.
• Must be able to physically respond to situations quickly for day to day and emergency matters while maintaining a calm demeanor.
• Ability to push, pull, bend and lift up to 25 pounds and evacuate residents during an emergency.
• Ability to work additional hours and shifts on weekday/weekends for program coverage.

Our benefits are competitive and include a 403(b) savings plan and generous time off (benefits may vary based on position and scheduled hours).

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

The base pay range reflects what Catholic Charities reasonably and in good faith expects to pay for this role at the time of posting and may be modified from time to time. Actual compensation in this range may be determined based on other factors, including but not limited to work experience, education and specialty training.

Visit us at: www.ccab.org.

9/2026

PI287559587