Shelter Assistant - FT - Lorain, OH

Ccdocle; Lorain, Northern (OH, KY); Hybrid; USD 19,000 - 27,000; Full time

Job summary

Catholic Charities of Cleveland is seeking a Shelter Assistant to help maintain a safe, clean, and supportive environment for residents. You will supervise clients, assist with daily activities, and ensure programs run smoothly in line with our mission.

Responsibilities include client support, transport to appointments, de-escalation, data entry into Penelope/Avatar, and monitoring meals and pantry operations. Requires HS diploma and valid OH license.

Qualifications

• High School Diploma or equivalent with college coursework and/or technical experience.
• Must be at least 21 years old at time of hire.
• Valid Ohio Driver’s License with MVR check; no unacceptable MVR grade.
• Strong oral, written and interpersonal communication skills.
• Good computer skills; experience with Avatar or case management software preferred.

Responsibilities

• Supervise shelter clients; oversee check-in and enforce policies.
• Provide client support and guide program participation.
• Transport clients to appointments and activities as needed.
• Perform de-escalation interventions when required.
• Supervise medication self-administration procedures.
• Plan daily activities; monitor meals and pantry operations.
• Enter service data and demographics into Penelope or Avatar.
• Maintain records and assist with reports to funding entities.

Skills

Interpersonal communication

Computer skills

Microsoft Outlook

Excel

Avatar

Penelope

Case management software

Team player

Education

High School Diploma or equivalent with college coursework/technical experience

Tools

Penelope

Avatar

Microsoft Outlook

Microsoft Excel

Job description

Description

As a Shelter Assistant with Catholic Charities of Cleveland, you will provide a vital role to support the shelter residents by maintaining a safe, clean, and supportive environment.

• And more!
• Pay rate starting at $16.50 an hour

Assist clients in accordance with program objectives. Ensure that the site programs operate in a smooth manner in conjunction with mission. May oversee daily operation of shelter or cafeteria.

Responsibilities:

• Under direction, ensure that the activities of this position and relevant programs are consistent with the mission, vision and values of Catholic Charities, Diocese of Cleveland.
• Supervise shelter clients; oversee shelter check-in process; enforce curfew and quiet hour policies.
• Provide client support and guidance.
• Ensure clients are transported to appointments and activities as assigned/necessary.
• Perform de-escalation interventions with clients as needed.
• Assist with all procedures involved in supervision of client self-administration of medication.
• Initiate daily activities such as showers, laundry and remind clients of group and individual case management and educational programming.
• Supervise any medical emergencies that may arise and notify appropriate administrative staff.
• Manage all client planned activities on shift.
• Inspect clients at shelter check-in and administer breath screens as appropriate.
• Handle referrals from case management for shelter clients and from clients in the community seeking assistance with costs related to obtaining or maintaining housing and basic needs.
• Monitor cafeteria floor during breakfast, lunch and dinner.
• May monitor intake desk during meals as needed.
• May monitor all aspects of pantry program including registration and distribution process.
• Supervise dining room and food storage areas as to cleanliness and sanitation, including all food preparation equipment. Supervise clients/volunteers assisting in these area activities where necessary. Ensure cleanliness of cafeteria and restrooms.
• Enter data regarding service and demographics into Penelope or Avatar.
• Pick up donations.
• Maintain accurate records and documentation for various reports to funding entities.
• Develop and share additional resources to help better serve clients.
• Post announcements as needed.
• Exemplify positive role modeling by professionalism, language, work ethic and positive communication.
• Perform other duties as assigned or directed.

Working Conditions and Physical Demands:

• Travel throughout service area required for transporting clients to and from activities.
• Must be able to sit, stand, walk, bend, climb, reach, navigate stairs on an frequent basis at work site for stocking shelves, working with clients and maintaining a safe environment.
• Reading, writing and finger dexterity to manage data entry, faxing, copying, answering phones, forms/documents, computer and client files required on a frequent basis.
• Tasks require visual perception and discernment for looking through belongings on an occasional basis.
• Respond to crises as they occur on the floor by quick and spontaneous whole-body movements (walking, bending, standing, pushing, pulling) to perform de-escalation with clients on a frequent basis.
• Able to occasionally lift/carry up to 30 lbs. unassisted.

Requirements:

• Combination of experience and education normally represented by a High School Diploma or equivalent with plus college coursework and/or technical experience or at least 1 year of related experience required.
• Must be at least 21 years of age at the time of hire.
• Must have a valid Ohio Driver’s License, provide copy of driver’s license, and are subject to a Moving Vehicle Report (MVR) check through the Department of Motor Vehicles annually. Any MVR grade of “unacceptable” is not permitted to operate a personal/company vehicle on behalf of Catholic Charities.
• Must be able to form good working and therapeutic relationships.
• Must have good oral, written, and interpersonal communication skills.
• Ability to take direction well and respectfully respond to the needs of others.
• Must have good computer skills and knowledgeable in Microsoft Outlook and Excel. Experience with Avatar or case management software preferred.
• Experience working with a team of professional staff desirable.
• Must have flexible and willing to be a team player in assisting program implementation (including shift coverage).
• Final applicant is required to be fingerprinted to complete background check.

Learn More about Catholic Charities and our Programs by visiting:

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Catholic Charities is an equal opportunity employer.