Program Supervisor I

UNAVAILABLE; Vancouver (WA); On-site; USD 35,000 - 44,000; Full time

Benefits offered by this job

Vacation

Sick leave

Holidays

Medical

Dental

Vision

Life insurance

LTD

AD&D

Pension

403b

Catastrophic ins

Job summary

Catholic Community Services and Catholic Housing Services seeks an Evening Shift Supervisor for Bertha’s Place shelters to lead the team and ensure safe operations. You will manage staff, oversee data entry and HMIS tasks, and ensure policy compliance in a 24/7 setting.

The role requires experience supervising homeless services, strong communication, and a commitment to culturally competent, client-centered care aligned with CCS mission.

Qualifications

• 2 years of supervisory experience or lead capacity with homeless individuals.
• Experience with diverse population including mental health and chemical dependency issues.
• Flexible hours including days, evenings, nights, weekends.
• Ability to work in a team and promote a positive team spirit.
• Excellent oral and written communication; strong organizational skills.
• Proficient in Word and database use.
• Must pass required background checks prior to offer.
• Reliable transportation, valid driver’s license and insurance; driving record per CCS policy.
• Commitment to CCS and Catholic Housing Services mission and multi-cultural service delivery.

Responsibilities

• Ensure safety and security of employees and guests, responding to crises during evenings and on-call hours.
• Coordinate with Program Manager and Supervisors for consistent rules and teamwork.
• Supervise staff; data entry, reporting, HMIS, intake interviews, file maintenance, cleaning & laundry.
• Oversee behavioral management; help guests resolve conflicts and make pro-social choices.
• Oversee Ban process; ensure timely, factual, and descriptive bans.
• Cover on-call needs and coordinate with Supervisors and Program Manager.

Skills

Supervisory leadership

Team collaboration

Crisis response

Interpersonal skills

Communication skills

SQL/Databases experience

Microsoft Word

Time management

Education

BA in social services

Job description

Overview

$25.46-$31.83 DOE

Join our Team! We offer an excellent benefits package!3 weeks vacation * 12 days sick leave * 13 holidays* medical * dental* vision* life insurance * LTD * AD&D * pension * 403b * catastrophic & accident ins *

Bertha’s Place (62 units) and Bertha’s Place Too (29 units), are non-congregate shelters for people experiencing homelessness. The populations served are single women, couples with a female head of household, and people over 55. Bertha’s Place shelters are secure access 24-hour/7-day a week low barrier shelters with the primary goal of helping support program participants regain permanent housing.

The Evening Shift Supervisor for the Bertha’s Place and Bertha’s Place Too shelters is responsible for the evening management and operation of the shelter, 7 days a week, in accordance with the mission and policies of Catholic Community Services. The position oversees evening shelter operations, supervises site staff, ensures compliance with safety standards and regulatory requirements, and is accountable for sound management of resources and achievement of key performance indicators of the program.

Responsibilities

• Shelter Responsibilities
  • Ensure the safety and security of employees and guests, and our neighborhood. Respond daily to crises for the shelter during evenings and scheduled on-call hours.
  • Coordinate with Program Manager and other Supervisors to ensure consistent program rules, a positive culture of teamwork, and performance.
  • Supervise and ensure all shelter duties are completed by staff; to include data entry, reporting, HMIS registration, intake interviews, file maintenance, cleaning & laundry.
  • Oversee and provide behavioral management by helping guests to resolve conflicts and make pro-social choices.
  • Oversee the Ban process and ensure that the Ban is appropriate for the situation, written timely, factual, and behaviorally descriptive.
  • Participate in covering on-call needs for the shelter so that if there is an emergency a Supervisor can be reached for consultation in coordination with other Supervisors and the Program Manager.

• Staff Supervision

• • Recruit, train, & schedule site staff. Conduct annual performance reviews with staff.
  • Supervise and coordinate schedule for Lead Program Generalists,and Program Generalists.
  • Promote ongoing training and support, and ensure attendance at all CCS mandatory trainings for site employees.
  • Develop and ensure the safekeeping of a workplace that values and supports a culturally and ethnically diverse work environment.

• Safety and Sanitation
  • Ensure that appropriate safety and sanitation procedures are being followed by regularly inspecting the facility for cleanliness and safety.

• System-wide collaboration
  • Work collaboratively with other CCS programs to ensure mental health and other support services are available to staff and guests.

Qualifications

Minimum Qualifications

• A minimum of 2 years of supervisory experience or 2 years’ experience in a lead capacity working with homeless individuals.
• Previous experience with diverse population including people with active mental health and chemical dependency issues.
• Availability to work flexible hours (days, evenings, nights, weekends).
• Ability and willingness to work in a team environment and promote a positive team spirit.
• Excellent inter-personnel skills including excellent oral and written communication skills
• Excellent organizational and time management skills
• Strong computer skills including Microsoft Word and database experience
• Ability to work with a diverse spectrum of high-need individuals
• Applicant must successfully pass required background checks prior to an offer of employment.
• Ability to work independently and as a member of a team.
• Proof of negative TB test within past 12 months.
• Must have reliable transportation, valid driver’s license and automobile insurance.
• Must have an acceptable driving record per CCS’ driving policy. (required to provide current driving abstract)
• Support and uphold the mission, beliefs and values of Catholic Community Services and Catholic Housing Services and a knowledge of and commitment to working within the Social Teaching of the Catholic Church
• Support and contribute to a creative, collaborative and respectful environment that promotes teamwork
• Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations
• Support and contribute to a creative, collaborative and respectful environment that promotes teamwork
• Demonstrates the necessary attitudes, knowledge, and skills to deliver culturally competent services and work effectively in multi-cultural situations
• Support and uphold the mission, beliefs and values of Catholic Community Services and Catholic Housing Services

Preferred Qualifications

• BA in social services or related field.
• Experience working with complex databases and running reports from those databases.

Note to Internal Candidates: HR reviews internal compensation and determines increase based on their experience and also agency internal equity factors.

Catholic Community Services and Catholic Housing Services is an Equal Opportunity Employer