Shelter Advocate II (Second Shift)

The Salvation Army North & Central Illinois Division; La Crosse (WI); On-site; USD 36,000 - 48,000; Full time

Job summary

The Salvation Army North & Central Illinois Division is seeking a Shelter Coordinator to provide oversight and coordination of clients, intake staff, volunteers, and activities at the La Crosse shelter. The role involves managing shift operations, scheduling, and ensuring policy adherence.

Ideal candidates will have a high school diploma or equivalent (Associates degree preferred) and at least two years in human services, with homeless population experience.

Qualifications

• High school diploma or equivalent; associates degree preferred.
• Two years' experience in human services is desired, with homeless population experience.
• Management experience is helpful.

Responsibilities

• Oversee shift operations and ensure efficient shelter operations.
• Adjust shelter advocate schedules.
• Train staff and volunteers on policies and record keeping.
• Provide input on shelter advocate performance.
• Conduct intake interviews for new residents.
• Monitor room assignments and distribute basic necessities.
• Provide necessary supervision of shelter and residents, ensuring rule compliance.
• Assist with client needs and refer to case manager as appropriate.
• Provide de-escalation and crisis response.
• Answer telephone calls and take messages as needed.
• Maintain cleanliness of shelter common areas.
• Assist with food service preparations and serving.
• Ensure shift is documented according to procedures.
• Perform room inspections.
• Supervise volunteers as assigned.

Skills

Supervision

Crisis intervention

Communication

Intake interviewing

Team coordination

Education

High school diploma or equivalent

Associates degree preferred

Job description

Job Objective

Provides oversight and coordination of all clients, intake staff, volunteers, and activities.

Job Objective

Provides oversight and coordination of all clients, intake staff, volunteers, and activities.

Essential Functions

This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of the position. Other job related responsibilities and tasks may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

• Manages, coordinates, and oversees all shift operations, taking appropriate action to facilitate efficient operation involving program participants, staff, property and supportive services.
• Adjusts shelter advocate schedules.
• Trains and assists staff and volunteers regarding policies, procedures and record keeping.
• Provide input to management on shelter advocate performance.
• Conducts intake interviews for new shelter residents.
• Monitors room assignments and distributes basic necessities.
• Provides necessary supervision of shelter and residents, assuring that rules and policies are being followed.
• Assist with client needs, refer to case manager as appropriate.
• Provide de-escalation and crisis response.
• Answers telephone calls, taking messages when appropriate.
• Maintain cleanliness of shelter common areas.
• Assist with food service preparations and serving.
• Ensures shift is documented according to procedures.
• Performs room inspections.
• Supervises volunteers, when assigned.

Minimum Qualifications

The requirements listed below are representative of the minimal education, experience, knowledge, skills, and/or abilities required for this position.

Education: High school diploma or equivalent; Associates degree preferred

Experience

• Two years’ experience in Human Services desired, with one year of experience working with the homeless population.
• Management experience helpful.

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.