Shelter Advocate II (First Shift)

KrocQuincy; Northern (KY); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Flexible schedules

11 paid holidays

Employee Assistance Program

Discounts for pet insurance

Discounts for auto & home insurance

Job summary

The Salvation Army is seeking a Shelter Operations Coordinator in Kentucky to oversee shift operations, intake and volunteer coordination. You will ensure safety, supervise residents, and connect clients with case management resources in a busy shelter environment.

The role requires at least a high school diploma and 2 years in human services with homeless experience. The organization offers flexible schedules, generous PTO, health coverage, and scholarships for employee growth.

Qualifications

• High school diploma or equivalent; Associates degree preferred.
• Two years’ experience in Human Services desired, with one year of experience working with the homeless population.
• The Salvation Army is an equal opportunity employer.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

Responsibilities

• Manage, coordinate, and oversee all shift operations for program participants, staff, property and supportive services.
• Train staff and volunteers on policies, procedures and record keeping.
• Provide input to management on shelter advocate performance.
• Conduct intake interviews for new shelter residents.
• Monitor room assignments and distribute basic necessities.
• Provide supervision of shelter and residents, ensuring rules are followed.
• Assist with client needs and refer to case manager as appropriate.
• Provide de-escalation and crisis response.
• Answer telephone calls and take messages as needed.
• Maintain cleanliness of shelter common areas.
• Assist with food service preparations and serving.
• Ensure shift is documented according to procedures.
• Perform room inspections.
• Supervise volunteers when assigned.

Skills

Human Services experience

Homeless population experience

Education

High school diploma

Associates degree preferred

Job description

Provides oversight and coordination of all clients, intake staff, volunteers, and activities.

Essential Functions:
This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of the position. Other job related responsibilities and tasks may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

• Manages, coordinates, and oversees all shift operations, taking appropriate action to facilitate efficient operation involving program participants, staff, property and supportive services.
• Trains and assists staff and volunteers regarding policies, procedures and record keeping.
• Provide input to management on shelter advocate performance.
• Conducts intake interviews for new shelter residents.
• Monitors room assignments and distributes basic necessities.
• Provides necessary supervision of shelter and residents, assuring that rules and policies are being followed.
• Assist with client needs, refer to case manager as appropriate.
• Provide de-escalation and crisis response.
• Answers telephone calls, taking messages when appropriate.
• Maintain cleanliness of shelter common areas.
• Assist with food service preparations and serving.
• Ensures shift is documented according to procedures.
• Performs room inspections.
• Supervises volunteers, when assigned.

Minimum Qualifications:
The requirements listed below are representative of the minimal education, experience, knowledge, skills, and/or abilities required for this position.

Education: High school diploma or equivalent; Associates degree preferred

Experience:

• Two years’ experience in Human Services desired, with one year of experience working with the homeless population.

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.

Additional Information

Who we are:

Our Mission: The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Our message is based on the Bible. Our ministry is motivated by the love of God. Our mission is to preach the gospel of Jesus Christ and to meet human need in His name without discrimination.

Why work for us?

The Salvation Army’s brand promises to Do the Most Good - and it’s our employees that help us get there. At every level, you can have a real impact on your community through the work done inside our walls every day.

We are as impassioned about our employees as we are about our mission to help anyone in need without discrimination. Our culture reflects this quality, which makes our offices a seriously great place to work. Just walk inside our doors and you’ll quickly see that our employees are proud to support programs that make a difference.

The Salvation Army recognizes that peace of mind is important to employees and their families. Because of this, we offer :

• Flexible schedules and a casual dress environment
• Generous paid time off benefits (vacation, sick time, personal time, and 11 paid holidays)
• Employee Assistance Program, providing 24/7 support, resources, and referrals to help you in your work and personal life
• Discounts available for pet insurance, auto insurance, and home insurance

Full-time employees scheduled to work 30 or more hours per week will be eligible for full benefits, including health, dental, vision and hearing benefits, basic and voluntary life benefits, holiday pay and paid time off, which is pro-rated based on their regularly scheduled work week.

Non-Exempt Employees: Health, dental, vision, and hearing benefits, as well as basic and voluntary life benefits, will begin on the first day of the month following 90 days of employment. If the completion of a 90-day waiting period occurs on the first day of the calendar month, coverage will begin on that day.

Other Benefits and Perks Offered:

• Work-life balance,
• Full health coverage,
• Time off benefits,
• Retirement
• Competitive compensation

At The Salvation Army - We honor the unique perspectives and contributions of every individual. We are dedicated to fair pay practices, ensuring equal compensation for equal work, regardless of gender, race, or other factors.

Be part of something meaningful. Whether you're supporting those in need, assisting with disaster relief, or working in areas like finance or fundraising, each role offers a chance to make a lasting impact. If you're looking to align your career with your values, explore opportunities at The Salvation Army and help us create a brighter, more inclusive future for all.

Compensation: $17.84-$22.30/hour, based on experience.