Shelter Advocate II (Second Shift)

The Salvation Army USA Central Territory; La Crosse (WI); On-site; USD 21,000 - 30,000; Full time

Job summary

The Salvation Army USA Central Territory in Wisconsin seeks a Shelter Supervisor to oversee all shift operations, coordinate intake staff, volunteers, and activities, and ensure safety and service quality across the shelter.

Responsibilities include supervising staff and volunteers, guiding policy adherence, conducting intake interviews, and providing crisis response and de-escalation as needed.

Qualifications

• Two years' experience in Human Services.
• Experience with the homeless population preferred.
• Management experience is helpful.

Responsibilities

• Oversee all shift operations and coordinate participants, staff, and volunteers.
• Ensure policies are followed and supervise shelter residents.
• Provide de-escalation and crisis response.
• Assist with food service and cleanliness of shelter areas.
• Document shift activities as required.

Skills

Leadership

Staff training

Crisis response

Communication

Shelter operations

Education

High school diploma

Associates degree preferred

Job description

Job Objective:

Provides oversight and coordination of all clients, intake staff, volunteers, and activities.

Essential Functions:

This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of the position. Other job related responsibilities and tasks may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

• Manages, coordinates, and oversees all shift operations, taking appropriate action to facilitate efficient operation involving program participants, staff, property and supportive services.
• Adjusts shelter advocate schedules.
• Trains and assists staff and volunteers regarding policies, procedures and record keeping.
• Provide input to management on shelter advocate performance.
• Conducts intake interviews for new shelter residents.
• Monitors room assignments and distributes basic necessities.
• Provides necessary supervision of shelter and residents, assuring that rules and policies are being followed.
• Assist with client needs, refer to case manager as appropriate.
• Provide de-escalation and crisis response.
• Answers telephone calls, taking messages when appropriate.
• Maintain cleanliness of shelter common areas.
• Assist with food service preparations and serving.
• Ensures shift is documented according to procedures.
• Performs room inspections.
• Supervises volunteers, when assigned.

Minimum Qualifications:

The requirements listed below are representative of the minimal education, experience, knowledge, skills, and/or abilities required for this position.

Education:

High school diploma or equivalent; Associates degree preferred

Experience:

• Two years' experience in Human Services desired, with one year of experience working with the homeless population.
• Management experience helpful.

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.