SharePoint & Microsoft 365 IT Analyst

SmartRecruiters, Inc.

Reston (VA)

On-site

USD 70,000 - 75,000

Full time

2 days ago

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Job summary

TechSurSolutions, based in the DC metro area, seeks an IT Analyst to support SharePoint Online/on-premises, plus MS 365 integrations. You will manage sites, permissions, and user accounts while delivering high-quality end-user support.

The role emphasizes customer service, fast learning of new apps, and collaboration with IT colleagues to optimize SharePoint, Teams, and OneDrive workflows. A strong problem-solver with AD/AAD familiarity is favored.

Qualifications

BS Degree or 4 years of equivalent work experience.
2 years of experience with SharePoint administration or a similar role.
Ability to obtain and maintain a public trust requiring U.S. Citizenship or Green Card.
Ability to thrive in a fast-paced environment with minimal supervision.
Capability to rapidly learn new applications to support them as needed.
Demonstrated ability to troubleshoot SharePoint permission issues, ACLs, and inheritance.
Familiarity with Microsoft 365 apps (Teams, OneDrive, Outlook).
Basic knowledge of user permissions and Active Directory / Azure AD.
Past hands on experience with Caseware IDEA, JIRA/Confluence.
Knowledge or familiarity in SAS, NVivo, RStudio, or Rumba.
Strong problem-solving and communication skills.

Responsibilities

Assist in the administration and maintenance of SharePoint Online and/or SharePoint On-Premises environments.
Create and manage SharePoint sites, libraries, lists, and permissions.
Troubleshoot and resolve Windows and OneDrive Issues.
Investigate and correct permission misconfigurations at site, library, folder, and file level.
Provide excellent customer service when working with end users to resolve access-related issues promptly.
Serve as a friendly and knowledgeable point of contact for SharePoint support requests.
Assist with user account management, access control, and security group assignments.
Help monitor system performance, storage, and usage reports.
Create and maintain basic documentation, guides, and training materials for end users.
Collaborate with IT on Microsoft 365 integrations (Teams, OneDrive, Power Automate).
Participate in testing updates, patches, and new features before deployment.
Escalate complex issues to senior administrators as needed.
Follow up with end users after issue resolution to confirm problems addressed.