IT Analyst

SmartRecruiters, Inc.; Reston (VA); On-site; USD 70,000 - 75,000; Full time

Job summary

TechSurSolutions, based in the DC metro area, seeks an IT Analyst to support SharePoint Online/on-premises, plus MS 365 integrations. You will manage sites, permissions, and user accounts while delivering high-quality end-user support.

The role emphasizes customer service, fast learning of new apps, and collaboration with IT colleagues to optimize SharePoint, Teams, and OneDrive workflows. A strong problem-solver with AD/AAD familiarity is favored.

Qualifications

• BS Degree or 4 years of equivalent work experience.
• 2 years of experience with SharePoint administration or a similar role.
• Ability to obtain and maintain a public trust requiring U.S. Citizenship or Green Card.
• Ability to thrive in a fast-paced environment with minimal supervision.
• Capability to rapidly learn new applications to support them as needed.
• Demonstrated ability to troubleshoot SharePoint permission issues, ACLs, and inheritance.
• Familiarity with Microsoft 365 apps (Teams, OneDrive, Outlook).
• Basic knowledge of user permissions and Active Directory / Azure AD.
• Past hands on experience with Caseware IDEA, JIRA/Confluence.
• Knowledge or familiarity in SAS, NVivo, RStudio, or Rumba.
• Strong problem-solving and communication skills.

Responsibilities

• Assist in the administration and maintenance of SharePoint Online and/or SharePoint On-Premises environments.
• Create and manage SharePoint sites, libraries, lists, and permissions.
• Troubleshoot and resolve Windows and OneDrive Issues.
• Investigate and correct permission misconfigurations at site, library, folder, and file level.
• Provide excellent customer service when working with end users to resolve access-related issues promptly.
• Serve as a friendly and knowledgeable point of contact for SharePoint support requests.
• Assist with user account management, access control, and security group assignments.
• Help monitor system performance, storage, and usage reports.
• Create and maintain basic documentation, guides, and training materials for end users.
• Collaborate with IT on Microsoft 365 integrations (Teams, OneDrive, Power Automate).
• Participate in testing updates, patches, and new features before deployment.
• Escalate complex issues to senior administrators as needed.
• Follow up with end users after issue resolution to confirm problems addressed.

Skills

SharePoint administration

Microsoft 365 apps

Azure Active Directory

JIRA/Confluence

Caseware IDEA

NVivo/R Studio

Power Automate

Power Apps

Education

BS Degree

4 years of equivalent work experience

Tools

JIRA

Confluence

SharePoint migration tools

Job description

• Active Government Security Clearance: No
• Compensation: USD 70,000 - USD 75,000 - yearly

Company Description

TechSurSolutions is a digital services company whose mission is to enable digital transformation for our customers to improve quality and efficiency.Based in the DC metropolitan area,TechSurspecializes in advanced cloud services, modernization for both ITstructuresand applications, leveraging Agile development, and Data Analytics.Since we were formed inAugust of2016,we have supported multiple impactful and excitinggovernment programs.

Job Description

TechSur is looking for an IT Analyst what will assist in the day-to-day administration, maintenance, and support of the organization's enterprise collaboration platforms. This role is ideal for a motivated individual looking to grow their skills in multitude of IT applications directly related to the operational success of the program. The successful candidate will also possess strong customer service skills, ensuring end users receive prompt, professional, and effective support.

Key Responsibilities:

• Assist in the administration and maintenance of SharePoint Online and/or SharePoint On-Premises environments
• Create and manage SharePoint sites, libraries, lists, and permissions
• Troubleshoot and resolve Windows and OneDrive Issues.
• Investigate and correct permission misconfigurations at the site, library, folder, and file level
• Provide excellent customer service when working with end users to identify and resolve access-related and general SharePoint issues in a timely and professional manner
• Serve as a friendly and knowledgeable point of contact for SharePoint-related support requests, ensuring a positive experience for all users
• Assist with user account management, access control, and security group assignments
• Help monitor system performance, storage, and usage reports
• Create and maintain basic documentation, guides, and training materials for end users
• Collaborate with IT team members on Microsoft 365 integrations (Teams, OneDrive, Power Automate)
• Participate in testing updates, patches, and new features before deployment
• Escalate complex issues to senior administrators as needed
• Follow up with end users after issue resolution to ensure satisfaction and confirm problems have been fully addressed

Qualifications

Qualifications

Required Qualifications:

• BS Degree or 4 years of equivalent work experience
• 2 years of experience with SharePoint administration or a similar role
• Ability to obtain and maintain a public trust requiring U.S. Citizenship or Green Card.
• Ability to thrive and accomplish tasks in a fast-paced environment with minimal supervision
• Capability to rapidly learn new applications to support them as needed
• Demonstrated ability to troubleshoot SharePoint folder and file permission issues, including understanding of permission inheritance, sharing settings, and access control lists
• Familiarity with Microsoft 365 applications (Teams, OneDrive, Outlook)
• Basic knowledge of user permissions and Active Directory / Azure Active Directory
• Past hands on experience with applications such as: Caseware IDEA, JIRA/Confluence
• Additional knowledge or familiarity in: SAS, Nviivo, Rstudio, or Rumba.
• Strong problem-solving and communication skills

Preferred Qualifications:

• Microsoft certifications (e.g., MS-900, MS-700, or MS-300)
• Experience with Power Automate or Power Apps
• Experience with SharePoint migration tools (e.g., ShareGate, SPMT)
• Prior experience in a helpdesk or IT support role with a customer-facing focus

Additional Information

All your information will be kept confidential according to EEO guidelines.

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