Shareholder Care Specialist — Onsite Temp (3–4 Months)

Equiniti; Milwaukee (WI); On-site; USD 23,000 - 32,000; Full time

Job summary

EQ Shareholder Services in Milwaukee, WI is seeking a Call Center Representative for a 3-4 month assignment. This on-site role handles shareholder inquiries by phone, delivering timely and professional service.

The ideal candidate has at least 1 year in a high-volume call center, strong communication, and flexibility to work varied schedules; a high school diploma is required. This temporary position offers onsite work and competitive hourly pay.

Qualifications

• Must have 1+ year of high-volume call center experience.
• Must be flexible regarding schedule and daily duties; overtime may be required.
• Fast-paced environment requiring multitasking and collaboration.
• High School diploma or equivalent.
• Associate or bachelor’s degree preferred, but not required.

Responsibilities

• Respond to phone inquiries in a timely, efficient, and professional manner with resolution.
• Comfortable using technology and multiple systems simultaneously.
• Perform research during and after calls to resolve issues.
• May back up inquiries from higher revenue and contractual clients.
• Document call notes ensuring data accuracy in the system.
• Maintain performance metrics: call quality, productivity, adherence to schedule, and compliance.

Skills

Call center experience

Flexibility

Multi-tasking

Communication skills

Team collaboration

Education

High School diploma or equivalent

Some college education preferred

Job description

EQ Shareholder Services in Milwaukee, WI is seeking a Call Center Representative for a 3-4 month assignment. This on-site role handles shareholder inquiries by phone, delivering timely and professional service.

The ideal candidate has at least 1 year in a high-volume call center, strong communication, and flexibility to work varied schedules; a high school diploma is required. This temporary position offers onsite work and competitive hourly pay.