Call Center Representative

Vaco by Highspring; Braintree (MA); On-site; USD 21,593 - 30,754; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) retirement plan

Discretionary bonuses

Job summary

A staffing agency is seeking a Phone Distribution Associate to manage inbound calls and support shareholder services. This entry-level, full-time role requires strong communication skills and attention to detail. The position is fully onsite in Braintree, Massachusetts, and involves following scripted responses while providing timely and accurate information. Candidates with customer service or call center experience will be preferred. The pay is $19.00/hr, and benefits may vary based on individual qualifications.

Qualifications

• Preferred experience in customer service or call center.
• Strong communication skills necessary.
• Detail-oriented and reliability needed.

Responsibilities

• Handle a high volume of inbound calls with professionalism.
• Follow scripted responses for consistency.
• Document call details accurately.

Skills

Customer service or call center experience

Strong communication skills

Ability to follow scripts and procedures

Reliable and detail-oriented

Job description

Our client is seeking a Phone Distribution Associate to support shareholder services by managing inbound call traffic and delivering accurate, scripted responses.

This role helps maintain a stable, efficient contact center environment designed to minimize disruption for shareholders during peak activity or transitional periods.

This is a short-term project and is fully onsite.

Base pay range

$19.00/hr - $19.00/hr

Key Responsibilities

• Handle a high volume of inbound calls from shareholders with professionalism and accuracy.
• Follow approved, scripted responses to ensure consistency, compliance, and clear communication.
• Route calls appropriately based on established workflows and shareholder needs.
• Provide timely and accurate information regarding accounts, processes, and service options.
• Document call details in the appropriate systems with precision.
• Participate in required training to ensure understanding of procedures, systems, and regulatory guidelines.
• Collaborate with supervisors and team members to support overall contact center performance and service goals.
• Maintain a strong customer-service focus to uphold SS&C's commitment to client satisfaction.

Qualifications

• Customer service or call center experience preferred
• Strong communication skills
• Ability to follow scripts and procedures
• Reliable and detail-oriented

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.

Seniority level

Entry level

Employment type

Full-time

Job function

Customer Service