Temporary Call Center Representative

Vaco by Highspring; Braintree (MA); On-site; USD 21,593 - 30,754; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) retirement plan

Discretionary bonuses

Job summary

A leading consulting firm in Massachusetts is seeking a Phone Distribution Associate for a temporary position. The role focuses on managing inbound calls from shareholders, ensuring consistent and clear communication, and maintaining high customer service standards. Ideal candidates should possess strong communication skills and attention to detail, with prior customer service experience preferred. This position offers competitive pay and valuable experience in an administrative function.

Qualifications

• Customer service or call center experience is preferred.
• Must have strong communication skills.
• Ability to follow scripts and procedures is necessary.

Responsibilities

• Handle a high volume of inbound calls from shareholders professionally.
• Document call details accurately in the system.
• Collaborate with team members to support performance goals.

Skills

Customer service experience

Strong communication skills

Attention to detail

Job description

Our client is seeking a Phone Distribution Associate to support shareholder services by managing inbound call traffic and delivering accurate, scripted responses. The role helps maintain a stable, efficient contact center environment designed to minimize disruption for shareholders during peak activity or transitional periods. This is a short‑term project.

Base Pay Range

$19.00/hr - $19.00/hr

Key Responsibilities

• Handle a high volume of inbound calls from shareholders with professionalism and accuracy.
• Follow approved, scripted responses to ensure consistency, compliance, and clear communication.
• Route calls appropriately based on established workflows and shareholder needs.
• Provide timely and accurate information regarding accounts, processes, and service options.
• Document call details in the appropriate systems with precision.
• Participate in required training to ensure understanding of procedures, systems, and regulatory guidelines.
• Collaborate with supervisors and team members to support overall contact center performance and service goals.
• Maintain a strong customer‑service focus to uphold our commitment to client satisfaction.

Qualifications

• Customer service or call center experience preferred.
• Strong communication skills.
• Ability to follow scripts and procedures.
• Reliable and detail‑oriented.

Compensation & Benefits

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location, and other business and organizational needs. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan.

Seniority Level

Entry level

Employment Type

Temporary

Job Function

Administrative