Shared Services Operations Leader

Bestpass; Madison (WI); On-site; USD 70,000 - 90,000; Full time

Job summary

Bestpass is looking for a Supervisor of Shared Services Operations in Madison, Wisconsin. This role involves leading a team responsible for mail processing and data management across multiple systems. You will ensure operational excellence and support client onboarding by overseeing workflows and compliance.

The ideal candidate will have at least 2 years of experience in operations and a strong mindset for process improvement. Familiarity with Salesforce and JIRA is preferred. Join us in fostering a diverse and inclusive workplace.

Qualifications

• 2+ years of experience in operations, shared services, or process-driven environments.
• Strong process design, documentation, and continuous improvement mindset.
• Comfort working across multiple systems and workflows simultaneously.

Responsibilities

• Lead, coach, and develop the Shared Services team.
• Own centralized operational services including mail room intake and data management.
• Partner closely with Implementation and Services teams on client operational support.

Skills

Process design

Documentation

Continuous improvement mindset

Familiarity with Salesforce

Familiarity with JIRA

Tools

Salesforce

JIRA

Job description

Bestpass is looking for a Supervisor of Shared Services Operations in Madison, Wisconsin. This role involves leading a team responsible for mail processing and data management across multiple systems. You will ensure operational excellence and support client onboarding by overseeing workflows and compliance.

The ideal candidate will have at least 2 years of experience in operations and a strong mindset for process improvement. Familiarity with Salesforce and JIRA is preferred. Join us in fostering a diverse and inclusive workplace.