Shared Services Leader: Data, Docs & Compliance

Bestpass by Fleetworthy; Madison (WI); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading fleet management solutions provider is seeking a Manager of Shared Services Operations in Madison, Wisconsin. The role involves leading a team responsible for centralized operational functions, ensuring compliance and efficiency. Key responsibilities include mail processing, data management, and cross-functional support. The ideal candidate has over 2 years of operations experience, familiarity with Salesforce and JIRA, and a commitment to continuous improvement. This opportunity offers competitive compensation in an inclusive work culture.

Qualifications

• 2+ years of experience in operations, shared services, or process-driven environments.
• Strong process design, documentation, and continuous improvement mindset.
• Comfort working across multiple systems and workflows simultaneously.

Responsibilities

• Lead and develop the Shared Services team.
• Own centralized operational services like mail intake and driver data management.
• Partner with Implementation and Services teams for job class builds and document settings.
• Oversee work in systems like CPSuite and Salesforce.
• Ensure compliance and proper handling of sensitive data.
• Serve as a trusted partner across various teams.

Skills

Operations experience

Process design

Documentation skills

Continuous improvement mindset

Comfort with multiple systems

Tools

Salesforce

JIRA

Job description

A leading fleet management solutions provider is seeking a Manager of Shared Services Operations in Madison, Wisconsin. The role involves leading a team responsible for centralized operational functions, ensuring compliance and efficiency. Key responsibilities include mail processing, data management, and cross-functional support. The ideal candidate has over 2 years of operations experience, familiarity with Salesforce and JIRA, and a commitment to continuous improvement. This opportunity offers competitive compensation in an inclusive work culture.