Shared Services Supervisor

Bestpass; Madison (WI); On-site; USD 70,000 - 90,000; Full time

Job summary

Bestpass is looking for a Supervisor of Shared Services Operations in Madison, Wisconsin. This role involves leading a team responsible for mail processing and data management across multiple systems. You will ensure operational excellence and support client onboarding by overseeing workflows and compliance.

The ideal candidate will have at least 2 years of experience in operations and a strong mindset for process improvement. Familiarity with Salesforce and JIRA is preferred. Join us in fostering a diverse and inclusive workplace.

Qualifications

• 2+ years of experience in operations, shared services, or process-driven environments.
• Strong process design, documentation, and continuous improvement mindset.
• Comfort working across multiple systems and workflows simultaneously.

Responsibilities

• Lead, coach, and develop the Shared Services team.
• Own centralized operational services including mail room intake and data management.
• Partner closely with Implementation and Services teams on client operational support.

Skills

Process design

Documentation

Continuous improvement mindset

Familiarity with Salesforce

Familiarity with JIRA

Tools

Salesforce

JIRA

Job description

Supervisor of Shared Services Operations

The Supervisor of Shared Services Operations leads a high-impact team responsible for centralized operational functions that support Implementation, Services, and Compliance across the organization. This role owns end-to-end workflows for mail processing, driver and asset data management, system configuration builds, document imaging, and cross-functional operational support.

This leader ensures accuracy, scalability, compliance, and continuous improvement across function processing tens of thousands of documents annually and resolving 10,000+ tickets per year, while serving as a critical backbone to client onboarding and ongoing service delivery.

Key Responsibilities

People & Team Leadership

• Lead, coach, and develop the Shared Services team, including workload prioritization, performance management, and career development
• Establish clear operating rhythms, SLAs, and accountability across a high-volume transactional environment
• Foster a culture of quality, ownership, and continuous improvement

Operational Ownership

• Own centralized operational services including:
• Mail room intake, scanning, Salesforce cataloging, and distribution
• Driver data management (document imports, qualification files, status updates)
• Asset data management (registrations, title retention, asset status lifecycle)
• Physical document warehousing and retention processes
• Ensure accuracy, completeness, and compliance across all document and data workflows

Implementation & Services Support

• Partner closely with Implementation and Services teams to support:
• Job class builds and tracked document settings
• Driver and asset list imports
• EFleetform builds and updates
• Client manuals and sample file reviews
• Act as an escalation point for complex or high-risk cases impacting go-live or client operations

Systems & Process Excellence

• Oversee work executed in CPSuite, Salesforce, JIRA, and document imaging systems
• Identify process gaps, automation opportunities, and efficiency improvements
• Standardize workflows and documentation to enable scale and consistency

Compliance & Risk Management

• Ensure proper handling and retention of sensitive data (PII, driver records, titles, POAs)
• Maintain audit-ready processes for document storage, release, and lifecycle management
• Partner with Legal, Compliance, and Security as needed

Cross-Functional Collaboration

• Serve as a trusted operational partner across Implementation, Services, Fuel Tax, and Product teams
• Provide operational insights, metrics, and recommendations to leadership

Qualifications

Required

• 2+ years of experience in operations, shared services, or process-driven environments
• Strong process design, documentation, and continuous improvement mindset
• Comfort working across multiple systems and workflows simultaneously

Preferred

• Familiarity with Salesforce, JIRA, or similar workflow/ticketing systems

Fleetworthy is committed to fostering a diverse and inclusive culture that is respectful and welcoming of individual differences. We are proud to be an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, nationality, national or ethnic origin, civil status, age, citizenship status, sexual orientation, disability, genetic information, familial status, marital or registered civil partnership status, pregnancy or maternity status, gender identity, gender reassignment, military or veteran status, or any other protected characteristic in accordance with applicable laws and regulations.