HR Coordinator

The Global Edge Consultants; Houston, Northern (TX, KY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

The Global Edge Consultants is seeking an HR Coordinator (Shared Services) to support onboarding, employee inquiries, and essential HR administration in Houston. The role focuses on process efficiency, accurate record-keeping, and responsive service delivery to employees and stakeholders.

You will manage end-to-end onboarding, assist with offboarding, and contribute to compliance, reporting, and knowledge management efforts within a shared services context.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• 3+ years of progressive experience in HR or shared services.
• Strong communication and analytical thinking to resolve inquiries.

Responsibilities

• Onboarding & Offboarding: Manage end-to-end new hire onboarding, including tracking pre-employment contingencies, sending welcome communications, building personnel files, and orientation.
• Employee Inquiry Resolution: Resolve HR inquiries regarding benefits, payroll, policies, and procedures with guidance.
• Compliance & Auditing: Ensure workflows comply with policies and regulatory standards; assist in HR reporting and compliance audits.
• Reporting & Analytics: Generate recurring reports, ad-hoc summaries, and dashboards for HR leadership.
• Operational Alignment: Align daily shared services activities with organizational priorities and process improvements.
• Knowledge Management: Refine SOPs and HR knowledge-base documents.
• Other Duties: Perform additional HR and administrative projects as assigned.

Skills

Communication

Critical Thinking

HR Domain Knowledge

Process Improvement

Education

Bachelor's degree in Human Resources

Job description

Role: Human Resources Coordinator (Shared Services)

Primary Purpose Acts as a core operational resource for HR service delivery by coordinating recruiting support, managing onboarding workflows, and executing essential administrative functions.

Key Responsibilities

Onboarding & Offboarding: Manage end-to-end new hire onboarding, including tracking pre-employment contingencies, sending welcome communications, building personnel files, and facilitating new hire orientation.

Employee Inquiry Resolution: Resolve moderate to complex HR inquiries regarding benefits, payroll, policies, and procedures with accurate, timely guidance.

Compliance & Auditing: Ensure service center workflows comply with relevant policies and regulatory standards; partner with stakeholders to execute regular HR reporting and compliance audits.

Reporting & Analytics: Generate recurring reports, ad-hoc summaries, and dashboards for HR leadership.

Operational Alignment: Collaborate with HR leadership to align daily shared services activities with organizational priorities and process improvements.

Knowledge Management: Serve as a subject-matter resource for HR operations, assisting in refining standard operating procedures (SOPs) and knowledge-base documentation.

Other Duties: Execute additional HR and administrative projects as assigned.

Required Qualifications

Education: Bachelor’s degree in Human Resources, Business Administration, or a related field (or an equivalent combination of education and experience).

Experience: 3+ years of progressive experience in Human Resources or HR shared services.

Knowledge, Skills & Abilities

Communication: Strong written and verbal skills with the ability to convey complex HR concepts clearly.

Critical Thinking: Ability to triage ambiguous inquiries, perform initial root-cause analyses, and route escalations appropriately.

HR Domain Knowledge: Understanding of core and extended HR policies, including leaves of absence, complex benefit triggers, and HRIS data dependencies.

Process Improvement: Experience identifying operational bottlenecks, updating documentation, and adapting to system or policy change-management initiatives.