SFDC BA / Product manager

CloudFulcrum; Palo Alto (CA); On-site; USD 140,000 - 170,000; Full time

Job summary

CloudFulcrum is seeking a seasoned Salesforce Project Manager in Palo Alto to lead end-to-end project lifecycles, collaborating with business stakeholders to define scope, timelines, and deliverables. The role requires coordinating with Salesforce admins, developers, architects, and third-party vendors to ensure seamless execution.

You will develop detailed project plans, manage budgets and risks, and facilitate Agile ceremonies while ensuring governance and security standards.

Qualifications

• Bachelor's degree in CS, IS, or related field (MBA preferred).
• 10+ years project management experience with at least 5 years on Salesforce projects.
• Strong Salesforce ecosystem knowledge (Sales Cloud, Service Cloud, Marketing Cloud, CPQ).
• Experience with Agile and Waterfall; Scrum Master or PMP a plus.
• Salesforce certifications (Administrator, Platform App Builder, or Project Manager/Consultant) preferred.
• Excellent stakeholder management and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience with project tracking tools like JIRA/Asana/MS Project; Salesforce integration tools familiar.

Responsibilities

• Lead end-to-end Salesforce project lifecycle from planning to closure.
• Collaborate with stakeholders to define scope, timelines and deliverables.
• Coordinate with admins, developers, architects and vendors to ensure seamless execution.
• Develop detailed project plans including budgets, risks, and issue tracking.
• Facilitate Agile ceremonies and ensure adherence to methodologies.
• Manage change requests with impact analysis and approvals.
• Ensure Salesforce best practices, governance, and security standards.
• Provide status updates and executive reporting on progress and risks.
• Drive user adoption through training and change management.
• Escalation point for issues; resolve problems quickly.
• Support post-go-live hypercare, triage defects, and manage enhancements within release management cycle.
• Understand mid-term contract amendments including add-ons, upsells, renewals, cancellations, and co-terming logic.
• Partner with Sales Ops, Customer Success, and Finance to define SaaS/recurring revenue metrics and reflect in reporting.

Skills

Project management

Stakeholder management

Communication

Agile methodology

Waterfall methodology

Leadership

Training & change management

Prioritization & multitasking

Problem solving

Vendor management

Education

Bachelor's degree in Computer Science, Business, Information Systems, or related field

MBA preferred

Tools

JIRA

Asana

MS Project

Copado

Netsuite

Job description

• Lead end-to-end Salesforce project lifecycle, including planning, execution, monitoring, and closure.
• Collaborate with business stakeholders to define project scope, requirements, timelines, and deliverables.
• Coordinate with Salesforce admins, developers, architects, and third-party vendors to ensure seamless execution.
• Develop and maintain detailed project plans, including resource allocation, budgets, risks, and issue tracking.
• Facilitate Agile ceremonies (daily stand-ups, sprint planning, retrospectives) and ensure adherence to project methodology.
• Manage change requests, ensuring impact analysis and approvals are properly handled.
• Ensure compliance with Salesforce best practices, governance, and security standards.
• Provide regular status updates and executive-level reporting on project progress, risks, and dependencies.
• Drive user adoption by supporting training, change management, and stakeholder communications.
• Act as the escalation point for project-related issues and work to resolve them quickly.
• Support post-go-live hypercare, triage production defects, and manage enhancement requests within a structured release
• management cycle."
• Deep functional understanding of mid-term contract amendments, including add-ons, upsells, downgrades, early renewals,
• cancellations, and co-terming logic
• Partner with Sales Ops, Customer Success, and Finance to define key SaaS/recurring revenue metrics (e.g., ARR/MRR,
• Churn, Net Revenue Retention (NRR), and Renewal Rates) and reflect them in system reporting.

Required Qualifications:

• Bachelor's degree in Computer Science, Business, Information Systems, or related field (MBA preferred).
• 10+ years of project management experience, with at least 5 years managing Salesforce projects.
• Strong understanding of Salesforce ecosystem (Sales Cloud, Service Cloud, Marketing Cloud, CPQ, etc.).
• Experience with Agile and Waterfall methodologies; Scrum Master or PMP certification is a plus.
• Salesforce certifications (Administrator, Platform App Builder, or Project Manager/Consultant credentials preferred).
• Excellent stakeholder management, communication, and presentation skills.
• Strong problem-solving skills with the ability to manage competing priorities in a fast-paced environment.
• Preferred Skills:
• Experience with tools such as JIRA, Asana, or MS Project for project tracking.
• Familiarity with Salesforce integration tools ( Netsuite).
• Exposure to release management and DevOps tools (Copado).
• Ability to manage vendor relationships and contracts.